Home
/
Comprehensive
/
Workforce Real Time Specialist
Workforce Real Time Specialist-March 2024
Santa Rosa
Mar 16, 2025
About Workforce Real Time Specialist

  Bringing smiles is what we do at TTEC… for you and the customer. As a Specialist – Workforce Management – Real Time working in the Philippines, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

  What You’ll be Doing

  Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs. You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.

  You’ll report to the WFM Real Time Senior Specialist . You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.

  During a Typical Day, You’ll

  · Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success

  · Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information

  · Forecast staffing and recommend headcounts on a day-to-day, short-term basis

  · Bring your time management and organizational skills to manage multiple, complex, on‐going tasks

  What You Bring to the Role

  · 6 months or more data analysis experience

  · High school diploma or equivalent

  · Solution-oriented mindset

  · Understanding, interpreting, and manipulating data for reporting

  · Computer experience

  What You Can Expect

  · Supportive of your career and professional development

  · An inclusive culture and community minded organization where giving back is encouraged

  · A global team of curious lifelong learners guided by our company values

  · Ask us about our paid time off (PTO) and wellness and healthcare benefits

  · And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

  Visit www.mybenefits.ttec.com for more information.

  About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

  TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

  Title: Workforce Real Time Specialist

  Location: PH-Central Luzon-Pampanga

  Requisition ID: 03SJ3

  Other Locations: PH-Calabarzon-Cainta, PH-Central Visayas-Cebu City, PH-Central Visayas-Dumaguete, PH-National Capital-Pasay City, Metro Manila, PH-Western Visayas-Bacolod, PH-National Capital-Taguig, Metro Manila, PH-National Capital-Makati City, Metro Manila, PH-Western Visayas-Iloilo, PH-National Capital-Quezon City, Metro Manila, PH-National Capital-Muntinlupa City, Metro Manila, PH-Southern Tagalog-Rizal, PH-National Capital-Mandaluyong, Metro Manila, PH-Calabarzon-Lipa, PH-Calabarzon-Santa Rosa, PH-Central Luzon-Pampanga

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
CDL A Truck Driver
CRST is one of the nation’s largest transportation companies, providing total transportation solutions and comprehensive logistics services to customers all over North America. We are looking for Com
barista - Store# 75095, S ZARZAMORA @ I-35
Join us and inspire with every cup! At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other
Crew Member
Crew Member (24003642) Description CULTIVATING A BETTER WORLD Food served fast doesn't have to be a typical fast food experience. Chipotle has always done things differently, both in and out of our r
RN - Registered Nurse - Med/Surg Neuro - Nights
Position Description: RN The Clinical Nurse II responsibilities include:   Independently cares for a group of patients consistently using the nursing process and clinical standards. Delegates appropr
Oracle NetSuite - Account Executive - East - Mid-market
Job Description About Oracle NetSuite Oracle NetSuite was founded in 1998 and is widely recognized as the first cloud computing software company. Having over 36,000 customers, we are a world leader i
Urologist - Valley (MN & WI)
Urologist | Stillwater, MN, Hudson, WI, New Richmond, WI and Amery, WI HealthPartners is looking for Urology physician to join our team. Being a part of our team means you will have an impact on the
Trade & Shopper Marketing Manager, Personal Health Singapore
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vis
Night Shift Area Leader (Production) - Seneca Battery
About us BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings
Medical Receptionist - PER DIEM - Troy, NY - local travel required
Employment Type: Part time Shift: Day Shift Description: Registration Associate – Troy, NY - PER DIEM If you are looking for a position as a Registration Associate, this could be your opportunity. Th
Mergers & Acquisitions (M&A) Tax Senior
Mergers & Acquisitions (M&A) Tax Senior Description At Moss Adams, we champion authenticity. For us, that means fostering a culture of talented people who care—about you, about our clients, a
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved