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Workflow Configuration Analyst - Document & Workflow Operations
Workflow Configuration Analyst - Document & Workflow Operations-March 2024
Fort Worth
Mar 18, 2025
ABOUT BANK OF AMERICA
Bank of America is a leading financial institution, serving consumers, small businesses, and large corporations with a full range of banking, investing, and other financial products and services.
10,000+ employees
Financial Services
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About Workflow Configuration Analyst - Document & Workflow Operations

  Job Description:

  Line of Business Job Description

  The main function of workflow configuration is to design, test, and deploy workflow forms and fulfillment process in Bank of America developed enterprise workflow applications to support business requirements.

  Enterprise workflow configuration role responsible for reviewing business requirements, configuring workflow input forms and user access in collaboration with business teams, testing completed forms, scheduling forms for production deployment. Configuration work may involve diverse business processes and tools. Participates in the design, configuration, and implementation of complex workflow forms and fulfillment flows. Collaborates with business users and technology partners to implement workflow forms. May provide configuration direction for individual initiatives. Serves as a fully seasoned/proficient technical resource. Will not have direct reports but may lead projects and direct activities of a team related to special initiatives or operations. May collaborate with business partners, technical support teams, and other configuration resources to coordinate delivery of workflow solutions. Routine accountability is for business process understanding and technical knowledge and capabilities. Works under minimal supervision, with general guidance from more seasoned resources. Individual Contributor (will not have direct reports) but will lead projects and direct activities of a team related to special initiatives or operations

  Required Skills and Experience:

  Ability to analyze highly complex business requirements; configure workflow forms, selecting data elements, testing completed forms, configuring user access to forms, and scheduling forms for production deployment.Experience with configuration utilities supporting workflow or business process automation. Experience configuring input screens, understanding, and selecting appropriate data elements, testing form behaviors, collaborating with requestors and technical partners, and scheduling production deployments.Ability to manage high volume of configuration requestsAnalytical with the ability to understand complex business processes and configuring complex workflow forms and steps with a strong attention to detail and focus on the user experience. Experience in independently leading the refinement of configuration requirements, managing the configuration life cycle to production implementation.Act as an expert technical resource for translating business requirements and building workflow intake forms.Ability to lead projects and direct activities of a team related to special configuration initiatives or operationsHands on experience in designing, configuring, and successful deployment of complex solutions.Strong collaboration and communication skillsAble to work well independently and in large group settings, as well as handle multiple assignments simultaneouslyAble to provide technical direction for individual initiativesAble to collaborate with technical partners and coordinate delivery of workflow solutionsMust have excellent organizational, analytical, verbal, and written skillsDemonstrated ability to identify opportunities for innovation and continuous improvementAbility to communicate challenges and successes and foster positive working relationshipsProficient in MS Office Products - especially Excel and PowerPointProficiency in Agile methodology and JIRA

  Desired Skills and Experience:

  Experience leading teams

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

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