Our story

　　At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

　　 Our Values:

　　 Champion People - be empathetic and help create a place where everyone belongs.

　　 Grow with purpose - Be inspired by our higher calling of improving lives.

　　 Be Alight - act with integrity, be real and empower others.

　　It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

　　With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

　　Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

　　Learn more at careers.alight.com.

　　The Operations Services Senior Manager (OSSM) is accountable for management of ongoing operations across the Workday platform for their assigned client, which can include multiple service locations and platforms. The OSM is responsible for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems across clients. The OSSM will serve as the primary operations escalation point, internally and externally, along with the Operations Services Director. The OSSM will also be responsible for people management including coaching and developing others.

　　Job responsibilities

　　Colleague Management and Leadership Development

　　Lead aligned operations group(s) by providing direction and linking colleague goals and expectations to those of the company and represent the company by helping teams understand their impact. Create an effective working environment focused on removing silos, satisfying work experience and accountability for results.Cultivate strong relationships with Alight team members and stakeholders.Responsible for change management and consistent delivery of key messages across aligned Operations Teams.Champions an environment of a 'one team, team' across HRFS Services through collaboration.Continuously hone leadership competencies: participate in and lead ongoing leadership skill building opportunities.Lead with Alight Values.

　　Client Relationship Management

　　Primary escalation point, (alongside Payroll Operations ) service delivery for clients in aligned focus area (ie: Payroll, HCM, and Talent).Attend governance meetings and schedule periodic check-ins with client contacts to discuss issues or concerns.Support the Delivery Executive, Workday Operations Directors, and Client Service Manager in consultative best practice conversations with clients.Understands impacts of legislative, regulatory and compliance changes and works internally and with aligned clients to implement updates in accordance with client requirements.Create, manage and execute upon required recovery plans and Root Cause Analysis documentation as necessary; ensure internal stakeholders are notified and actively participate in related client discussions.

　　Business Planning and Operations Management

　　Develop and manage resources across aligned operations by creating resource plans throughout the year, including plans for future business needs.Manage and actively participate in SOC Audits, Business Continuity Planning, and recovery efforts, change management, capacity creation and other process improvements.Adhere to Point of View (PoV) and best practices.Ensure and related changes are adopted and implemented consistently.Ensure process documentation is current, accurate and fully supports achievement of SLAs and incentives. Organize and monitor Operational Health to ensure green status including case turn-around times across Operations for aligned focus area (ie: Payroll, including Tax and Accounting, Garnishments, etc.),Adhere to Operating System guidelines and certification requirements.Coordinate the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality.Analyzes data on the output of work across aligned operations group to identify issues or trends connected to errors or time-consuming tasks to drive operational improvement.Accountable for overall quality control, management of risks and escalations, audit, and governance for aligned operations.Support process optimization and identify opportunities to collaborate, streamline and promote the management and sharing of knowledge and opportunities across HR and Financial Solutions to improve overall delivery.Ensure awareness of the Alight control environment and manage to SOC audit expectations.Assist sales team in functional area of expertise as needed. This may include, but is not limited to, participation in sales calls, development of sales sheets and assistance with estimation.

　　Financial Management

　　Ensure achievement of Service Level Agreements (SLAs) across aligned Operations teams.Review and approve Change Request estimates prepared by aligned teams.Coordinate with Client Services Manager to mitigate financial impacts of Errors and Omissions (E&Os).Identify effective cost management practices; implement operational improvements.Responsible for achievement of Global Sourcing and automation targets, in partnership with Client Services Manager.Manages to SOWs (Statements of Work) and monitoring variable charges, specific to their clients.

　　Knowledge and expertise

　　HR, Payroll or Talent related experience with in-depth knowledge of functional area; HR Outsourcing knowledge preferred.Applies professional principles and business judgement to solve unique problems or to develop new procedures, and process.Ability to lead and thrive in a fast paced environment while managing multiple tasks with urgency and setting priorities for aligned teams.Advanced knowledge and understanding of best practices and service delivery models.Effective coaching and team development skills.Excellent oral and written communication skills.Ability to build strong relations with client contacts and internal teams and stakeholders.Ability to learn new software functionality quickly.

　　Qualifications

　　Minimum of 3 years of equivalent work experience required.Professional certification as appropriate is desired, but not required.At least 1 year of people management experience required.Ability to travel up to 25%, if required.

　　 Flexible Working

　　So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

　　Benefits

　　We offer programs and plans for a healthy mind, body, wallet, and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

　　By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

　　Our commitment to Diversity and Inclusion

　　Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

　　At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

　　Diversity Policy Statement

　　Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

　　Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

　　Authorization to work in the Employing Country

　　Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

　　Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　#LI-Remote

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　Pay Transparency Statement: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $79,700.00/year (for full time employees) and the estimated maximum base salary for this role of $112,700.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.