Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

　　What you will be doing

　　Program hours are: 8:00 am - 8:00 pm EST, Monday through Friday

　　Responsible for providing exceptional customer service to customers with accurate answers to questions and concerns regarding products and services; if unable to provide assistance, escalates customers to next level Supervisor in a courteous mannerProcesses all phone, fax, mail, e-mail, and provider portal (web) orders from customers, and maintains current open order reports.Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any current issues or unresolved problems.Makes suggestions and recommendations to Management in an effort to continually improve customer service operations.Performs account management including review of new account set up, credit check, account balance, payment historyMaintains confidentiality in regards to account status and the financial affairs of clinic/corporation. Communicates effectively to customers to ensure accurate and timely order processing and payment.Frequently works with field sales associates in coordinating orders, providing quotations, and researches any other inquiries as requested.Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.Complies with all appropriate policies, procedures, safety rules and regulations.Performs related duties as assigned. Duties may be altered from the above as necessary.

　　What your background should look like

　　EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

　　Requires broad training in fields such as business administration, accounting, computer sciences, medical billing and coding, or similar vocations generally obtained through completion of a two year associate's degree program, technical vocational training, or equivalent combination of experience and education. Two (2) years directly related and progressively responsible experience preferred.

　　MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

　　• Strong customer service skills• Strong interpersonal skills• Good decision making skills• Good analytical skills• Ability to communicate effectively both orally and in writing• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction• Familiarity with ABC products, services and pharmaceutical distribution operations• Strong organizational skills; attention to detail• Basic knowledge of Microsoft Outlook, Word, and Excel applications

　　What Cencora offers

　　We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

　　To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

　　For details, visit https://www.virtualfairhub.com/amerisourcebergen

　　Schedule

　　Full time

　　Salary Range

　　$36,100 - 51,480

　　This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

　　Affiliated Companies:

　　Affiliated Companies: Lash Group, LLC

　　Equal Employment Opportunity

　　Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

　　The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

　　Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned