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VP Solution Management - Customer Learning
VP Solution Management - Customer Learning-September 2024
Warsaw
Sep 22, 2024
ABOUT ECOVADIS
At EcoVadis, we love having fun together—happy people, well-being, and work-life balance are a serious priority for our management.
501 - 1,000 employees
Consulting, Technology
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About VP Solution Management - Customer Learning

  Company Description Work smart, have fun and make an impact!

  Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

  Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

  Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

   

  Job Description With 1,000 enterprise customers, 100,000 rated customers and 1M+ screened companies for risk, EcoVadis is the world leader in Sustainability Ratings and a purpose-driven company. Our Solutions department, led by our Chief Solutions Officer, develops scalable products and solutions that enable all companies to effectively measure, manage and continuously improve their sustainable business practices.

  EcoVadis Academy, our digital learning platform for customers, is an integral part of EcoVadis Solution portfolio and is available to both our enterprise and rated customers. Launched in 2021, Academy has been accessed by over 10,000 companies, provides over 50 eLearning courses in 9 languages to guide our customers on a wide portfolio of sustainability topics as well as EcoVadis products. The team is also responsible for our EcoVadis global network of training partners, providing independent support to our customers to complete their assessments and tackle improvement areas.

  EcoVadis seeks to further strengthen its improvement value proposition with a dynamic, tenacious and results oriented leader to drive a team of 5 experts and to collaborate at global level to realize our company’s purpose. The VP of Solution Management - Customer Learning is a direct report to the CSO and will be responsible for our existing products, developing new solutions as well as creating enticing and seamless improvement journeys across our other core product platforms. You will manage the dedicated Academy/Training Partner team and coordinate a larger cross-functional team with stakeholders in all other EcoVadis departments such as Frontline and Marketing.

  Responsibilities

  1. Strategy and virtual P&L responsibility

  Develop strategic plan for ambitious growth, analyzing the very dynamic market, reporting on trends and competition, collecting prospect and customer insights and ensuring executive alignment  Be viewed as industry thought leader and evangelist for improvement solutions with internal and external stakeholdersBe accountable for Academy virtual P&L, setting and monitoring targets, tracking and optimizing costs 2. Solutions development 

  Define the long-term strategy for customer learning and improvement solutions. Build Academy and training partner short-term and medium term roadmap based on the Improvement solution strategyChampion and coordinate Product Management, Product Content, UX, UI to ensure delivery of the Product RoadmapEngage frontline teams, support key client meetings and lead monthly steerco with cross functional representatives to maintain momentum. Address and resolve operational issues with key organizational stakeholders 3. Content development and accessibility

  Own the content strategy. Maintain and develop new content through EcoVadis and 3rd party partnerships with subject matter experts.Create scalable, digitized solutions to provide customized learning programs with our clients to reach their trading partners.Lead by example through product expertise and  a hands on approach to championing change.  4. Daily operations and team management

  Manage a team of LMS administrators and ensure operational issues e.g. user management, content access etc. are proactively managedLead a team of 5 including setting semester goals, driving weekly objectives, ensuring team member growth and happinessLeadership, management and coaching of your direct team. Qualifications Experienced senior leader with department and P&L accountability as well as insightful performance reporting.Learning domain and development experience, including certification, from an Edtech or LMS environment. Docebo LMS knowledge is helpful but not essential.Experience in leading teams: both dedicated team members and cross-functionalBalanced strategic and operational approach, comfortable to adopt a hands on management style.Understanding of Software as a Service (SaaS) platforms Entrepreneurial mindset: ability to pursue new and unprecedented opportunities, pushing beyond “the known”, taking bold stepsCulturally sensitive and able to manage cross-functional initiatives and stakeholders across geographies and working styles.Clear and engaging presentation and communication style.Troubleshooting: ability to resolve issues by diagnosing problems and implementing effective solutions.Business related degreeExperience in sustainability with knowledge of supply chains and procurement is a plus Additional Information Location: Warsaw / remote from Poland 

  Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Poland is full of talented professionals from various sectors who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

  Benefits:

  • Support with all the necessary office and IT equipment

  • Optional (fully covered or co-financed) health care and life insurance

  • Multisport card and wellness allowance

  • Multicafeteria

  • Lunch card

  • Annual performance bonus

  • Flexible working hours

  • Hybrid/ full remote work

  • Remote work from abroad policy

  • Internet and Electricity bill allowance

  • CSR activities

  • Modern, pet-friendly office in the city center (next to Rondo ONZ)

  • Community service day when volunteering

  Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you! 

  Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring from a diverse and skilled talent pool, regardless of professional and educational background.

  Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

  Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).

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