Zendesk is currently seeking a highly experienced individual as Vice President of Partner Sales Strategy. The ideal candidate will have a substantial background working within a SaaS company, focused on indirect channels, systems integrator and BPO ecosystems, partner economics, and incentives. They should also have a deep understanding of marketplace strategy and monetization.

　　The Vice President of Partner Sales Strategy will be instrumental, not only in driving growth from indirect channels but also in establishing robust, profitable partner ecosystems. This includes developing key strategies to expand partner tooling, enablement plans, and programs. Demonstrated experience working effectively with global cross-functional teams is also a must.

　　Responsibilities:

　　Act as Strategy business partner and advisor to the Global SVP of partner sales and the senior leadership teamDrive growth from indirect channels by devising and executing long-term strategic initiatives for partner programs, focusing on both system integrator and BPO ecosystems.Profound understanding and ability to optimize partner economics and incentives for both acquisition and retention of high-value partners.Develop a comprehensive marketplace strategy that accelerates monetization and indirect sales.Streamline deal registration and lead routing processes to ensure smooth business operations and partner satisfaction.Create and implement innovative partner lead generation campaigns to support partner sales and drive revenue.Oversee auditing processes for partners' technical and commercial capability and capacity, ensuring ongoing performance and compliance.Work collaboratively with global cross-functional teams to align on partner strategy and overall corporate goals.Constantly analyze market trends, competitive landscapes, and partner feedback to adjust strategies as required.Measure and report on key success metrics relating to partner program effectiveness and return on investment.

　　Minimum Requirements:

　　15+ years' proven experience in partner sales strategy, particularly in a SaaS environment.Deep understanding of partner economics, marketplace strategy, monetization, and indirect sales channels.Extensive knowledge of the systems integrator and BPO ecosystems and partner incentives.Solid understanding of deal registration and lead routing processes.Demonstrated experience collaborating with global cross-functional teams.Excellent leadership skills with experience managing high-performing teams.Exceptional communication and interpersonal abilities.Strong analytical skills, with the ability to draw insights from data to inform strategic decisions.Bachelors degree in Business, Marketing or a related field. An MBA is a plus.

　　The US annualized OTE (On Target Earnings) range for this position is $236,000.00-$354,000.00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

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　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.