Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

　　Role Summary

　　As a VOC Data/Business Analyst you will support all aspects of the VOC program, from generating and visualizing insights (e.g., reporting, dashboards) to developing internal processes and engagement by working with our partners across the Business. This role will be responsible for interpreting, documenting, socializing, testing and managing delivery on all VOC related business requirements. You will work with partner teams to execute against the business requirements and ensure requirements are met. Also, to interpret and present data findings. Strong analytical and communication skills are required as you will be collaborating with multiple stakeholders including partner organizations and the VOC Steering Committee.

　　What you'll get to do

　　Support all aspects of VOC and NPS survey motions and internal cross-functional engagementsDefine requirements for VOC and NPS SurveysSocialize and obtain approval from cross-functional stakeholders on requirementsProvide requirements to partner teams and follow through execution to ensure success measures are metDevelop interpretation and prioritization model of VOC dataAnalyze large data sets to identify effective ways of boosting organizational efficiency.Using data analytics, derive logical conclusions and forecasts from implementing strategies that can improve business performanceProvide analysis, design, build and overall support as needed on VOC reporting and dashboardsIdentify operating improvement opportunities both in VOC and to improve overall CX at SplunkMust-have Qualifications

　　Strong communicator, problem solver, and critical thinker. Required to come up with innovative and out-of-the-box solutions to problems.Minimum of 3 years of experience in analytics and systems developmentProven analytical abilitiesExperience in generating process documentation and reportsExcellent communication skills, with an ability to translate data into actionable insightsSelf motivated and proactive leadership ability to self-direct and work independentlyStrong customer empathy with passion and drive to assistMinimum of 3 years in SaaS company orchestrating and delivering Customer Experience programsMinimum of 5 years of in Customer Success Management or equivalent experienceTested interpersonal skills working on cross-functional teams with diverse customersExperience managing competing priorities to maximize impactA focus on results; driving toward meeting and exceeding goalsSplunk is an Equal Opportunity Employer

　　At Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

　　Note:

　　Base Pay Range

　　Costa Rica

　　Base Pay: CRC 27,200,000.00 - 37,400,000.00 per year

　　Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

　　Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.