Home
/
Account Management
/
VIP Account Manager
VIP Account Manager-March 2024
Chicago
Mar 18, 2025
ABOUT ZYNGA
Zynga creates worldwide connections through innovative online and mobile gaming applications.
1,001 - 5,000 employees
Media, Technology
VIEW COMPANY PROFILE >>
About VIP Account Manager

  

Position Overview

The (VIP Account Manager) will be responsible for working in social gaming (retaining, reactivating VIP Players). Developing new VIP customers, growing player lifetime value and revenue contribution for assigned VIP customers.

  Key objective is to grow the VIP player base with corresponding revenues as advised by their team Manager. Proactive outbound communication will be crucial in this role to grow players so a background in customer service or VIP account management would suit the role.

  

Main Responsibilities

The Account Manager will be responsible for encouraging and developing relationships and serves as a trusted consultant to our most financially invested and players in his / her VIP base by reaching more than 125 contacts a day via phone/email. Serve as an industry expert and act as a liaison between our highest value players and the studio to resolve bugs and maintain retention of their designated VIP base Ensure that our clients receive the highest level of sales and operational customer service by using a highly consultative approach. Work collaboratively with cross functional teams (Studios for Feature development and special promotions) to drive revenue growth with VIP base. Uses data science driven workflows daily to increase engagement, reactivate and increase revenue in their designated VIP base. Strong quantitative proficiency with the ability to analyze campaign performance statistics on their VIP base. Possess strong communication and presentation skills; ability to connect and reconnect VIP base through high level relationship building with their dedicated base. Partner with our Senior Director to build consultative engagement and reactivation presentations using market trends, VIP research and industry specific case studies. Instrumental in driving the RFP documentation for studios to build out VIP driven features to drive higher revenue Exceed annual targeted goals for Productivity, Quality, CSAT and reactivation and engagement goals.

  Position does not require managing direct reports.

  

Required Skills and Experience

College Degree preferred Outstanding communication skills Extensive Customer Service experience Excellent telephone skills – able to handle high call volume 90 or more a day Customer Focused Ability to generate revenue on own initiative based on personal account relationships Accuracy and Attention to detail Rapport building skills Team player Knowledge of Microsoft Office 3 or more years of customer service or account management experience Some travel may be needed. Some weekends or evenings may be required..

Preferred Skills and Experience

Target / Sales Driven High level understanding / curiosity about social gaming Positive demeanor and are excited to learn more.

What we offer you:

Competitive salary, bonus plan and ESPP (Employee Stock Purchase Plan) 401K Company Match Contribution (US) RRSP/DPSP company match contribution (Canada) Health coverage, dental, disability, critical illness, EAP, and life insurance (Canada) Medical, dental, vision, EAP, life insurance, and disability benefits (US) Virtual mental health and neurodiversity support programs Global Fitness reimbursement program Global Wellbeing Program Financial wellness program with unlimited access to certified financial planners Discretionary Time Off policy for many employees Family planning support program Generous paid parental, pregnancy-related disability, caregiver, and compassionate leaves Subsidized Back-up child care Zynga happy hours and frequent employee events Flexible working hours on many teams Culture of diversity and inclusion including employee resource groups Work with cool people and impact millions of daily player We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome job-seekers, players, employees, and partners from all backgrounds to join us!

  We will consider all qualified job-seekers with criminal histories in a manner consistent with applicable law.

  We are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request an accommodation associated with your application for an open position.

  Zynga does not  engage in financial exchanges during the recruitment or onboarding process. We do not conduct job interviews over third-party messaging apps such as Telegram, WhatsApp or others. We will never ask you for your personal or financial information over unofficial chat channels. Our in-house recruitment team only contacts individuals via official company email addresses (i.e., via a zynga.com or naturalmotion.com email domain).

  If you believe you have been the victim of a scam, you may wish to contact the authorities. In the United States, you may file a complaint with the FBI. More information is available here: https://www.ic3.gov.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Strategic Accounts Director-Relationship Manager
Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a
Technical Support Specialist Mexico - Night Shift
Technical Support Specialist - Night Shift At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products
Senior Portfolio Manager
Overview Intuit is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-led operations and a distributed professional workforce. The Customer
Branch Team Lead (Full Time)
About Grainger Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving mo
Account Manager*in für E-Mobility & Innovation
Wir suchen nach Menschen, die mit uns die Digitalisierung von Morgen gestalten. Denn - Wir machen digital. Wir sind Siemens Digital Industries Software. Wir sind kein Industrieunternehmen. Wir sind e
Strategic Account Manager- Healthcare, Spectrum Enterprise
Ready to use your telecommunications expertise to simplify the technology needs of new healthcare accounts? You can do that. Do you want to engage with existing accounts to analyze and recommend solu
Customer Success Manager
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional di
Senior Value Consultant
Job Requisition ID # 23WD73713 Position Overview We are global leaders in design and make solutions that span many industries from architecture, building, and engineering, to manufacturing and media
Senior Compliance Manager - Payments
Overview Come join our team of leaders, learners and world-class compliance professionals. We are part of an amazing team bringing financial services offerings to market to power prosperity for our c
Cardiovascular Territory Account Specialist - St Augustine - Remote
About the Role This is a field-based and remote opportunity. About the Role: 10 major new medicines planned for launch over the next few years creating new career opportunities for those who want to
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved