Position Title:

　　Utility Billing Analyst

　　Job Posting Closing Date:

　　01/29

　　Provo City is looking for a Utility Billing Analyst to plan, coordinate, and conduct analysis on billing rate data output, CIS implementations and integrations, and CIS system configurations. Qualified applicants interested in performing this work for Provo City are encouraged to apply.

　　Provo City offers competitive pay; paid leaves, including vacation, sick, holidays, bereavement, and parental leaves; generous employer-paid health insurance; retirement and pension plans; free use of the Provo Recreation Center, Peaks Ice Arena, and City Library; and regular review of compensation practices to remain competitive with the local market among many other great benefits.

　　Job Details

　　Application Review Process: Applications will be reviewed in the order they are submitted. Position may close prior to the posted date if sufficient, qualified applicants to proceed with a competitive selection process are received. Applicants must meet the minimum requirements listed below to be eligible for consideration.

　　Pay Rate: (G26) $23.89- $32.93 per hour (depending on qualifications)

　　Essential Duties

　　Analyze billing data output for all utility billing rates, including electric, water, waste water, storm water, sanitation, security lights, and all other miscellaneous billing rates generated by the CIS billing system to ensure accurate processing.

　　Interface with all City-wide utility service departments as needed to ensure rates are tested and implemented in a timely manner.

　　Work directly with utility service departments to determine and document functional requirements to meet initial and ongoing implementation objectives.

　　Regularly audit the CIS system to ensure accuracy and data integrity.

　　Review billing exceptions, analyze errors, and provide root cause analysis to implement systematic fixes, and avoid repetitive data fixes.

　　Research and resolve all discrepancies in disputed billing transactions, including reviewing data, analyzing information, diagnosing solutions, and performing all system and/or service or rate corrections.

　　Collaborate with Business Analyst to develop and maintain all current and new billing rate training documentation.

　　Assist internal and external CIS users in resolving billing errors and implementing process improvement.

　　Maintain daily billing scheduler for nightly batch billings and other associated scheduled jobs including delinquency, charge calculation, bill print process, and similar tasks.

　　Maintain utility property information within the CIS database to ensure consistency and accuracy of reporting and GIS integration.

　　Maintain all rules and validations tables in the CIS billing system.

　　Act as Subject Matter Expert (SME) for all utility billing platforms.

　　Test system to determine how changes may affect application functionality.

　　Assist in supporting billing and back office operations for all billing functions as needed.

　　Perform daily bill reviews for new and expanded services.

　　Initiate process and system improvements.

　　Perform other related duties as required.

　　Minimum Requirements:

　　Bachelor’s degree in Public or Business Administration, Accounting, Information Systems, or related field.

　　Two years of job-related experience in utility billing, utility account maintenance, management of metered service data or related field

　　OR an equivalent combination of job-related education and experience [substituting each one year of post-secondary education/training for six months of experience].

　　A valid, lawful Driver License.

　　Notary Public certificate may be required.

　　Pre-employment Screening: Prior to appointment, applicant will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.

　　Click here (https://provo.org/home/showpublisheddocument/12551/638060239473070000) for the full job classification specification.

　　Full Time/Part Time:

　　Full time

　　Position Type:

　　Regular

　　Scheduled Hours:

　　40

　　It is the policy of Provo City to select, develop, and promote employees based on their ability and job performance. It has been, and shall continue to be, the policy of the City to provide Equal Employment Opportunity to all people in all aspects of employer/employee relations without regard to race; color; religion; sex; pregnancy, childbirth, or pregnancy-related condition; age; national origin; disability; sexual orientation; or gender identity. This policy affects decisions including, but not limited to, an employee's compensation; benefits; terms and conditions of employment; and opportunities for promotion, training and development, transfer, and other privileges of employment. It has been, and shall continue to be, the City's policy to maintain a working environment free of discrimination and intimidation. It is further the policy of the City to comply in good faith with applicable local, state, and federal statutes concerning Equal Employment Opportunity.

　　Employment with Provo City offers a variety of opportunities to start and grow an exciting career serving your community, including in public safety, utility services, leisure services, administration, and other areas. Opportunities are always available, so apply today to be a part of Provo’s team!