Position Summary...

　　What you'll do...

　　Position Summary:

　　If you have 7-10+ years of business development/account management experience and the ability to self-motivate then working at Walmart Health and Wellness may be the place for you! Do you like delivering value back to customers through unique solutions? Do you enjoy creating new ways of doing business? How about aligning internal stakeholders to better deliver solutions that meet customers where they are? Here at Walmart H&W we are focused on the entire continuum of care from managed care organizations (MCO's), third party administrators (TPA's), pharmacy benefit managers (PBM), large employer organizations but most importantly our customers. Our customers trust us to drive value throughout the health care eco-system and that is what we are all about and that is what you will help deliver.

　　You'll sweep us off our feet if...

　　Your superpowers include:Being selflessMasterful communicatorExceptional with documentationLaser focused on what is best for the clientYou have a deep understanding of:MCO'sTPA'sPBMBusiness to business sales and serviceDirect to consumer strategies

　　Preferred Qualifications:

　　7-10+ years of business development/account management experienceBachelors DegreeManaged healthcare experienceDeep understanding of settings care may be delivered in; pharmacies, clinics and virtually

　　What you'll do...

　　This role will manage day-to-day relationships and service needs of existing Walmart Health and Wellness accounts, ensuring an exceptional client experience. Foster strong relationships and identify opportunities for growth, ensuring long-term success for both the organization and our clients. Business analytic skills, operational excellence, tactical execution, and ability to facilitate client facing meetings are essential for success in this role.

　　Develop strategies to ensure renewal and growth of business for assigned clients. Create a collaborative partnership with the Account Management and Sales teams and develop and maintain SWOT analysis and Retention plan for all assigned clients.

　　Promote continued growth and superior customer service for current customers within an assigned region or designated specific accounts. Serves as an internal sales and customer contact for initial inquiries, quotes and service for assigned accounts within an assigned area. Follows-up on sales and marketing opportunities via e-mail, phone communication or in-person meetings. Supports and promotes continued growth of new business.

　　Lead the implementation of a new sale/account with the sales and operations teams. Coordinate internal and external resources to insure and effective implementation and overall working relationship. Execute tactical components of the business plan and manage the client contract for each customer by leveraging internal resources as needed. Develop and manage account plans in the most proactive and strategic manner possible. Find new and innovative ways to show customers the value of the products and services they have purchased.

　　Build strong productive working relationships with clients and internal stakeholders and ensure clients understand the value and have visibility into our roadmap and future product offerings. Manage detailed contractual obligations and processes including renewals, change requests and other such matters. Manage client-related escalations and cross-collaborate to resolve issues. Cross-collaborate with the delivery and sales team to identify growth opportunities while also ensuring customer needs are being prioritized accordingly and met.

　　Engage with team members on a periodic basis and establishes credibility; analyze stakeholder needs and partner with them to share relevant information; respond effectively and efficiently to requests; Take a "one team" approach to collaborate and accomplish goals for the business.

　　Organize thoughts and communicate credibly and concisely in an interdivisional/interdepartmental setup; presents to and influences team members, customers, and clients, conveying complex information clearly and accurately and addressing ambiguity in a constructive manner; independently assemble and prepare reports, materials, and storylines that have a structure and logical flow and are based on relevant, fact-based information; influences team members and leaders to take action based on sound recommendations; seek and provide constructive feedback, anticipates needs/questions, and responds appropriately.

　　Present company positions and listens to positions of others; use active listening and probing techniques to surface problems, issues, and interests; focuses on issues rather than personalities; demonstrate a willingness to examine current positions; work to achieve "win-win" in negotiations; adheres to company and regulatory processes, values, and policies.

　　Support the development of business cases and recommendations; own the delivery of project activity and tasks assigned by others; supports process updates and changes; solves simple business issues; demonstrate functional knowledge of the business unit/organization being supported; communicate business perspectives and understand stakeholder perspectives; research similar businesses and best practices across the industry; use the basic tools necessary for managing expenses, budgets, and investments; describe basic concepts of financial forecasting.

　　Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.

　　Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.

　　Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.

　　Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.

　　#LI-MF4

　　Live our Values

　　Culture Champion

　　Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

　　Servant Leadership

　　Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

　　Embrace Change

　　Curiosity & Courage

　　Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

　　Digital Transformation & Change

　　Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

　　Deliver for the Customer

　　Customer Focus

　　Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.

　　Strategic Thinking

　　Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.

　　Focus on our Associates

　　Diversity, Equity & Inclusion

　　Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.

　　Collaboration & Influence

　　Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

　　Talent Management

　　Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

　　 Minimum Qualifications...

　　Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

　　Bachelor's Degree in Business or related field.

　　5-7 years' experience in account management, customer service, or sales within Healthcare, a Healthcare TPA, or Payor environment.

　　Proven track record of maintaining customer accounts through exceptional service.

　　Partnership & Collaboration: Possess knowledge of: Stakeholder identification and mapping; stakeholder analysis; stakeholder communication; stakeholder engagement techniques; stakeholder management effectiveness tools and methods; fluency in specialized business vernacular.

　　Influential Communication: Possess knowledge of: Verbal/nonverbal behaviors; application and allocation of business communication styles/techniques in ambiguous and challenging situations; situational awareness; communication channels/mediums; interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties; influencing styles.

　　Negotiation: Possess knowledge of: Negotiation techniques, tactics, tools, and processes; internal and external stakeholder mapping; regulatory requirements and management of supplier agreements.

　　Strategic Business Acumen: Possess knowledge of: Industry, environmental, economic factors and competitors (for example, market fluctuations, changes in policies or politics, emerging technology, cultural practices); global business strategy; fluency in specialized business vernacular; translating business knowledge into actionable insights; business management practices across multiple domains (for example, merchandise, supply chain marketing, sales, technology, business systems, human resources) and in-depth knowledge of company practices; business metrics (for example, fiscal financial targets, product sales, service line and operational budgets, technology spend).

　　 Preferred Qualifications...

　　Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

　　7+ years' experience in account management, customer service, or sales within Healthcare, a Healthcare TPA, or Payor environment., Have a strong understanding of Walmart Health and its overall resources. Be connected to broader Walmart and identify opportunities that impact operating income within and beyond Health and Wellness

　　 Primary Location...

　　2608 Se J St, BENTONVILLE, AR 72712, United States of America