Primary City/State:

　　Tempe, Arizona

　　Department Name:

　　McClintock & Southern-Urg Care

　　Work Shift:

　　Varied

　　Job Category:

　　Clinical Care

　　Great careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members. Apply today!

　　As a Front Office Representative, you are the first point of contact as patients and visitors approach the front desk. You'll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. You have the opportunity to build great rapport with employees as you travel throughout the Banner Urgent Care facilities, floating throughout the clinics in Zone 3.

　　Shift: Rotating days and weekends; 3days per week, 8am-830pm. Must have full availability to work any day of the week, including weekends.

　　Zone 3

　　Arizona & Elliot

　　Warner & Cooper

　　Dobson & Guadalupe

　　Rural & Elliot (Pediatric Clinic)

　　McClintock & Southern

　　Rural & Guadalupe

　　Discover the difference at Banner Urgent Care. With hours from 8 a.m. to 9 p.m., you'll help care for patients in need of immediate medical attention. A sprained ankle from a basketball game. A nagging cough that won't go away. Whatever they're looking to treat, Banner Urgent Care is ready to help. With minimal wait times, affordable service and ultimate flexibility, Banner Urgent Care is a smart, sensible choice for patients and another great employment option at Banner Health.

　　POSITION SUMMARY

　　This position is responsible for assisting clinicians and nursing staff in providing medical care, as well as, implementing and evaluating direct patient care. This position utilizes specialized knowledge, judgment and skills to provide an excellent patient experience.

　　CORE FUNCTIONS

　　1. Prepares patient for exam and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint; documents pain scores as appropriate. Reports condition of patient which may be indicative of change in the patient's condition to the clinician.

　　2. Assists providers with exams and minor in-office procedures which could include taking patients' blood pressure, documenting respiration and heart rate/pulse, taking temperature, as well as performing phlebotomies, ear irrigation and EKG's. Acts as chaperon as needed. Uses universal blood and body fluid precautions at all times and personal protective equipment as needed. Responsible for prioritization of patient flow through clinical process.

　　3. Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Responsible for communicating test results to patient. Acts as a resource to clinician in order to provide optimal patient care. May administer medications in accordance with established policies and procedures or as directed.

　　4. Provides clerical support with patient/client notifications and documentation to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion.

　　5. Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures. Follows manufacturer's recommendations and OSHA guidelines in handling of hazardous substances. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs.

　　6. Orders supplies as directed, stocks patient care areas. Medication ordering and tasks related to all medications (e.g. expired medications/equipment and recalls).

　　7. Develops and maintains effective communication mechanism with all external and internal customers. Exemplifies service orientation and the team concept in all contacts.

　　8. This position will complete all necessary on-boarding/orientation activities, including simulation training, as needed or directed.

　　9. This position works under the direct supervision of the providers. This position interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Also interacts with physician's offices in order to report, ask for or clarify information. Prioritizes data from multiple sources to provide support for the response of the patient and family to changes in health status.

　　MINIMUM QUALIFICATIONS

　　High school diploma/GED or equivalent working knowledge. Completion of an approved medical assistant training program as defined by state regulations.

　　Active Medical Assistant Certification is required. Certification or additional training must meet the requirements for Meaningful use. BLS certification required. Active Medical Assistant certification such as: Registered Medical Assistant (RMA) with proof of current membership from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) with proof of current membership from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) with proof of current membership from National Health Career Association (NHA) (Test administered after 7/1/2017 only) or National Certified Medical Assistant (NCMA) with proof of current membership from National Certified Competency Testing (NCCT).

　　Requires strong computer skills, including the ability to work with medical software. Requires exceptional interpersonal and communication skills. Requires the ability to manage multiple changing priorities in an effective and organized fashion.

　　Employees working at BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

　　Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

　　PREFERRED QUALIFICATIONS

　　Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software preferred.

　　Additional related education and/or experience preferred.

　　EOE/Female/Minority/Disability/Veterans

　　Our organization supports a drug-free work environment.

　　Privacy Policy