Responsibilities

　　TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

　　Why Join Us

　　Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

　　Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

　　To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

　　At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

　　Join us.

　　We are looking for a passionate and proactive TikTok Shop Partner Learning and Enablement Academy Coordinator to join our team. This role is central to the development and delivery of training and enablement programs for our partners on the TikTok Shop platform. The ideal candidate will have a strong background in educational programs and partner certification development, e-learning, and a keen understanding of the e-commerce and social media landscapes.

　　Responsibilities:

　　- Program Development: Design and develop comprehensive training programs tailored to the needs of TikTok Shop partners. Ensure that the content is engaging, up-to-date, and relevant to e-commerce trends and platform capabilities. Define the priority, success metrics, and be responsible for ROI.

　　- Content Creation and Management: Produce a variety of training materials, including videos, guides, and webinars. Manage and update content regularly to reflect the latest trends and platform updates.

　　- Training Delivery: Conduct training sessions, both online and in-person (as required), ensuring that partners receive the knowledge and skills needed to succeed at TikTok Shop.

　　- Performance Tracking: Monitor and evaluate the effectiveness of training and certification programs. Gather feedback from participants and implement improvements to enhance learning experiences.

　　- Stakeholder Collaboration: Work closely with internal teams, including partner account manager, product, marketing, and customer service, to align training and certification programs with broader company objectives and partner needs.

　　- Learning Platform Management: Oversee the maintenance and administration of the learning management system (LMS). Ensure smooth operation and accessibility for all users.

　　- Market Research: Stay informed about the latest trends in social commerce, adult learning, and digital platforms. Apply these insights to continually refine and innovate the training and partner certification programs.

　　Qualifications

　　Requirements:

　　- Bachelor's degree in Education, Business, Communication, or related field.

　　- Experience in training and development, and community management, particularly in e-commerce or social content platforms.

　　- Strong knowledge of TikTok and its commerce features is highly desirable.

　　- Excellent communication and presentation skills.

　　- Experience with learning management systems and e-learning tools.

　　- Ability to create engaging and informative educational content.

　　- Strong organizational and project management skills.

　　- Ability to work independently and collaboratively in a team environment.

　　TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

　　TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com

　　Job Information

　　[For Pay Transparency] Compensation Description (annually)

　　The base salary range for this position in the selected city is $91200 - $143555 annually.

　　Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

　　Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

　　We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

　　Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

　　We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.