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Territory Adoption Specialist
Territory Adoption Specialist-February 2024
Barcelona
Feb 18, 2025
ABOUT AUTODESK
Autodesk gives you the power to make anything.
10,000+ employees
Technology, Software
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About Territory Adoption Specialist

  Job Requisition ID #

  23WD74398

  Position Overview

  Autodesk has fully reimagined the construction business for the digital age, enabling companies to address the most important challenges they face today while preparing for new ways of working in the future. As a Territory Adoption Specialist within the Autodesk Construction Solutions (ACS) organization, retaining and expanding our construction customers is one of our most important tasks. Within ACS Customer Success, we understand that enabling continuous adoption of our cloud solutions and fulfilling our customers’ desired business outcomes is critical to building lasting relationships with our customers and ultimately driving revenue for ACS.

  Reporting to the Territory Adoption Sr. Manager is a key role to driving retention of our most at-risk accounts by providing guidance and resources directly to customers or by supporting our partners. You will be the main driver for product adoption, expanding your network within the customer to identify and build repeatable adoption plays by collecting product data, customer feedback and analyzing patterns of successful customers. Managing a portfolio of a few hundred customers and interacting directly with customers via phone and email, you will drive the success of your customers by aligning their objectives.

  You Will:

  Accurately assess a customer’s level of risk for retention and renewal using various digital assessment tools and reports

  Organize target accounts according to pre-defined priority criteria

  Proactively call customers that are at risk

  Ensure that customers drive maximum value from their investment in Autodesk Solutions, utilize all their licenses, identify new opportunities, ensure renewal and collaborate with other teams to ensure growth attainment

  Conduct outbound customer calls with a required minimum number of calls daily

  Use Salesforce.c (http://Salesforce.com) om to document all customer opportunities and customer activity

  Help customers had adopt a new features or changes in the product.

  Guide a customer through a significant change or transition in their use of your product?

  You Have:

  Business level proficiency in German

  Relevant Bachelor’s degree

  2 - 4 years customer success, renewals, or inside-sales experience (individual contributor role)

  Understanding of customer success principles, approaches and considerations

  Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level agreement

  Strong verbal and written skills required

  Experience managing time on customer calls, troubleshooting follow ups, customer relationship management and new customer outreach

  Construction software knowledge

  Learn More

  About Autodesk

  Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

  We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

  When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

  Salary transparency

  Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

  Sales Careers

  Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

  Diversity & Belonging

  We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

  Are you an existing contractor or consultant with Autodesk?

  Please search for open jobs and apply internally (not on this external site).

  Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

  We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

  When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

  Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.

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