We are looking for a talented Technical Writer, Lead to own design and development of modern documentation for our enterprise software platform. As a Technical Writer you will establish the processes and infrastructure of product documentation management, including informational architecture of the content, creation, and distribution processes for internal and customer audience.

　　You will also lead the creation of accurate, engaging, user-friendly documentation that adheres to MHK's style guidelines. You will be working closely with training, product development, platform configuration, and development teams to create resources that not only document what the product does but quickly accelerates a user from novice to power user. Customer performance is critical to MHK and the tools you will build will create a powerful impact upon adoption.

　　Responsibilities: Lead selection of appropriate internal tools, develop an infrastructure to form a practical comprehensive and user-friendly documentation at MHK. Lead the planning, writing, and maintenance of all associated MHK CareProminence solution guides focusing on reusing existing content and single source opportunities. Obtain a functional knowledge of the MHK CareProminence platform as well as understanding of the different target audiences. Work collaboratively with subject matter experts to gather, validate, and develop technical information for delivery to diverse audiences in a clear and concise fashion. Test both the product and its documentation for accuracy and consistency. Use multimedia (photographs, drawings, diagrams, animation and charts) to increase platform understanding. Assist in the creation of use-case scenarios for end-user training and the foundation of eLearning storyboards. Produce electronic documentation in addition to hard copy manuals. Partner with the existing MHK Training team to manage updates and revisions to technical material based on software release notes and attending SCRUM meetings. Attend team, project related, and ad-hoc meetings as needed. Manage and mentor technical writer resources working on the MHK CareProminence platform.Experience/Skills Requirement: 5+ years of technical writing experience for an enterprise software company Experience writing for a SaaS / healthcare company Experience working with preferred tools: Confluence/Jira, Adobe Captivate Experience and knowledge of current tools for content creation and management: RoboHelp, Flare, and/or others. A positive attitude willing to jump in and tackle new challenges Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment Excellent written and verbal communication skills Experience collaborating with Subject Matter Experts (SMEs) both in-person and remotely Proficiency in MS Office Able to write in explanatory and procedural styles for multiple audiences Ability to work on Eastern Standard Time Travel to clients on occasion as necessary Education Requirement:

　　Degree in English, Journalism, or related discipline Additional Skills preferred: Experience working with Agile/Scrum software development teams Certification from an industry trade group: Society for Technical Communication COMMITMENT TO DIVERSITY & INCLUSION

　　We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

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　　For more information, please visit Know Your Rights, Pay Transparency, and MHK EEO/AA Statement