The person in this role will work from the Medtronic facility located in Boulder, Colorado on a hybrid work schedule with two days in the office each week minimum.

　　CAREERS THAT CHANGE LIVES

　　We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

　　Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.

　　Join us for a career in IT that changes lives.

　　Medtronic is committed to fostering a diverse and inclusive culture. Check out the accomplishments of our Women in IT group! http://bit.ly/MedtronicWomeninIT

　　A DAY IN THE LIFE

　　· Master of Documentation: You'll meticulously record product complaints, service requests, and inquiries from customers, ensuring every detail is captured.

　　· Always in the Know: Stay abreast with all job-related procedures that influence the quality of products and services delivered to our customers.

　　· Tech Troubleshooter Extraordinaire: Solve technical issues via phone or email in a bustling contact center/help desk setting. Plus, be ready for 24/7 on-call rotations as needed.

　　· Record Keeper & Problem Solver: Keep an accurate and consistent log of customer interactions and troubleshooting steps in our system, guaranteeing prompt resolution that aligns with regulatory standards.

　　· Multitasking with Precision: Juggle troubleshooting with customers while skillfully entering data into the computer – all without missing a beat.

　　· Post-Integration Support Hero: After integrating and deploying the HI&M system with EMR/EHR systems, be the supportive guide for our customers.

　　· Software and Hardware Sage: Use your customer service prowess and technical knowledge to resolve issues related to software installation, usage, and training, as well as ventilation hardware products.

　　· Collaborative Problem Solver: Work alongside technical, sales, customer service, or marketing teams to iron out recurrent product and service issues.

　　· Tech Support Whiz: Offer top-tier technical assistance to users, whether it's for PC, server, or mainframe applications and hardware.

　　· Go-To Advisor: Field questions about system procedures, online transactions, system status, and downtime protocols.

　　· Network & System Interactor: Engage with network services, software systems engineering, and/or applications development teams to restore service and pinpoint problems.

　　· Innovative Thinker: Suggest system modifications to diminish user issues, enhancing overall customer experience.

　　MUST HAVE (Minimum Qualifications)

　　High school diploma or equivalent

　　2 years minimum experience in Information technology.

　　Essential Qualifications You'll Need to Thrive:

　　· Master of Problem-Solving: Showcase your exceptional ability to untangle complex issues with ease.

　　· Energetic Innovator: Be the vibrant force that drives customer solutions with a proactive and enthusiastic spirit!

　　· Multitasking Maestro: Skillfully juggle various tasks, optimizing your time to deliver top-notch results.

　　· Tech Savvy Guru: Bring your solid understanding of VPNs, IP, Subnets, VLans, DNS, Static/DHCP, and routing to the table.

　　· Networking Ninja: Demonstrate your foundational prowess in network troubleshooting, navigating through challenges with confidence.

　　· Seasoned Contact Center Pro: Leverage your 1-2 years of experience in customer engagement to make a real impact.

　　· IT Wizard with Proven Expertise: With at least 2 years of experience in the realm of Information Technology, your knowledge will be invaluable in our quest for excellence.

　　PREFERRED QUALIFICATIONS:

　　These are the traits we admire and seek in our ideal Technical User Support Analyst. If you have these, you're more than just qualified you're exactly who we're looking for!

　　Medtronic Veteran: Have you previously worked at Medtronic? Your insider experience could be a perfect match for our needs.

　　Academic and Certified IT Whiz: A degree in an IT-related field or relevant certifications will showcase your deep-rooted knowledge in technology.

　　Windows Server Wizard: Experience with Windows Server 2008/2012 or 2016? Your expertise is invaluable to us.

　　SQL Server Specialist: Knowledge or experience in SQL Server? You'll fit right in with our team of experts.

　　HL7, XSLT, and API Aficionado: If you're skilled in HL7, XSLT (XSL Transforms), and API, you'll be a star in our team.

　　Connectivity Connoisseur: Understanding closed-loop networks and Bluetooth interactions with mobile devices? That's music to our ears.

　　About Medtronic

　　Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

　　We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

　　Physical Job Requirements

　　The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

　　A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here (https://www3.benefitsolver.com/benefits/BenefitSolverView?page_name=signon&co_num=30601&co_affid=medtronic) .

　　This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP) here .

　　The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.

　　Min Salary

　　$59600

　　Max Salary

　　$89400

　　It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.