Home
/
Customer Service
/
Technical Support Specialist
Technical Support Specialist-January 2024
Flexible / Remote
Jan 19, 2025
ABOUT SAMSARA INC.
We are the pioneer of the Connected Operations Cloud, which allows businesses that depend on physical operations to harness IoT data.
1,001 - 5,000 employees
Software
VIEW COMPANY PROFILE >>
About Technical Support Specialist

  Who we are

  Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

  Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

  Recent awards we’ve won include:

  Glassdoor's Highest-Rated Tech Companies for Culture and Values 2023

  Great Place To Work Certified™ 2023

  Best Place to Work by Built In 2023

  Financial Times The Americas’ Fastest Growing Companies 2023

  Deloitte Fast 500 Companies

  We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

  About the role:

  You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and chat. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will also be collaborative, working together with other support representatives in multiple support locations to serve our customers.  

  Experience in a technical support role, proven customer-facing skills, and strong communication skills are a must. You should be comfortable handling complex technical issues and working in a fast-paced phone support environment.

  You should apply if:

  You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.  Click here to learn about what we value at Samsara.

  In this role, you will: 

  Respond to inbound customer requests for assistance through live channels (phone and chat) Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion Self-Manage personal workload in an effective and efficient manner Utilize available knowledge, tools, and resources to resolve customer issues  Clearly and concisely documenting communications with Customers Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for this role:

  Bachelor’s degree or higher in a technical discipline such as computer science or engineering 1-3 years of experience in a technical product support role Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system Interest and ability to work in a fast-growing environment with changing responsibilities Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting Able to work flexible hours - nights and weekends a plus An ideal candidate also has:

  General knowledge about Electrical circuits, GPS and telematics  

  At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

  Benefits

  Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

  Accommodations 

  Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

  Flexible Working 

  At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company. 

   

  Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Samsara employees.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Cashier
Job Description We?re looking for a ?Cashier? because ?Being Awesome? isn?t a job title we can use. The perfect recipe for a Cashier on our team? A bit of sugar and spice, and a pinch of everything n
Client Service Coordinator - 005180
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterin
Retail Banker I - Westhampton Beach
Hours 40 Pay Range $21.25 - $30.50 hourly Job Details The Retail Banker I is a Customer liaison that is integral to delivering TD's Brand promise by utilizing financial expertise and consultative adv
Teller I (US) - Hancock St (Chinese Preferred)
Hours 40 Job Details The Teller I provides legendary Customer Service while processing Customer transactions face-to-face for a variety of routine to more complex financial transactions.Consistently
Customer Service Rep-Ops
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Customer Operator
7194 - Albuquerque - 5500 Alameda Blvd NE, Albuquerque, New Mexico, 87113 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by su
Client Service Coordinator
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms
Customer Specialist
6017 - Akron - 2940 Chenoweth Road, Akron, Ohio, 44312-5264 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for o
Bilingual Claims Customer Care Associate
Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for thi
Customer Service Representative - Work From Home
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved