technical support specialist.

　　charlotte , north carolina

　　posted 4 days ago

　　job details

　　summary

　　$34,000 - $49,000 per year

　　permanent

　　associate degree

　　category computer and mathematical occupations

　　reference1039604

　　job details

　　job summary:

　　The Information Technology Support Specialist is responsible for analyzing,

　　troubleshooting, and evaluating technology issues. The assistance to others is done via the

　　telephone, email, and/or text messages. Periodic travel and physical presence may be required.

　　Job Details:

　　? Support and provide instruction on business specific websites or programs

　　? Assist staff or clients on reestablishing internet connections

　　? Deployment of new software or technology

　　? Provides administrative support for the IT Department, including password resets,

　　creating user accounts, monitoring activity logs

　　? Generates and resolves help ticket requests relating to technology issues

　　? Maintains technology inventory, including issuing and returning of equipment

　　? Installation and maintenance of network components, including routers, servers and

　　printers

　　? Develop training materials and visual displays

　　Requirements:

　　? Travel 10-25% of the time, required to Winston-Salem and Durham

　　? Ability to communicate will all levels of employees in both North Carolina and Virginia

　　? Ability to work with vendors on support, billing, and administrative issues

　　? Must have at least 2 years of technical support experience

　　? Attention to detail, required

　　? Ability to effectively communicate verbally and in written form

　　? Experience with Microsoft Azure, preferred

　　? Experience with Microsoft Office and Windows, required

　　? Experience with troubleshooting and resolving technical issues

　　? Previous work experience in a Human Services environment is a plus

　　Educational Requirements:

　　? High School Diploma, Required

　　? 4- year degree in a technology related field, preferred

　　? In lieu of a 4-year degree, an Associate Degree with computer certifications, such as

　　CompTIA A+ and/or Fundamentals+ is preferred

　　? Additional Certificates in Microsoft, Google, or other technology programs are optional

　　location: Charlotte, North Carolina

　　job type: Permanent

　　salary: $34,000 - 49,000 per year

　　work hours: 9am to 6pm

　　education: Associates

　　responsibilities:

　　The Information Technology Support Specialist is responsible for analyzing,

　　troubleshooting, and evaluating technology issues. The assistance to others is done via the

　　telephone, email, and/or text messages. Periodic travel and physical presence may be required.

　　Job Details:

　　? Support and provide instruction on business specific websites or programs

　　? Assist staff or clients on reestablishing internet connections

　　? Deployment of new software or technology

　　? Provides administrative support for the IT Department, including password resets,

　　creating user accounts, monitoring activity logs

　　? Generates and resolves help ticket requests relating to technology issues

　　? Maintains technology inventory, including issuing and returning of equipment

　　? Installation and maintenance of network components, including routers, servers and

　　printers

　　? Develop training materials and visual displays

　　Requirements:

　　? Travel 10-25% of the time, required to Winston-Salem and Durham

　　? Ability to communicate will all levels of employees in both North Carolina and Virginia

　　? Ability to work with vendors on support, billing, and administrative issues

　　? Must have at least 2 years of technical support experience

　　? strong Attention to detail, required

　　? Ability to effectively communicate verbally and in written form

　　? Experience with Microsoft Azure, preferred

　　? Experience with Microsoft Office and Windows, required

　　? Experience with troubleshooting and resolving technical issues

　　? Previous work experience in a Human Services environment is a plus

　　Educational Requirements:

　　? High School Diploma, Required

　　? 4- year degree in a technology related field, preferred

　　? In lieu of a 4-year degree, an Associate Degree with computer certifications, such as

　　CompTIA A+ and/or Fundamentals+ is preferred

　　? Additional Certificates in Microsoft, Google, or other technology programs are optional

　　qualifications:

　　Experience level: Experienced

　　Minimum 2 years of experience

　　Education: Associates (required)

　　skills:

　　Technical Support

　　Helpdesk (2 years of experience is required)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.