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technical support specialist
technical support specialist-April 2024
Charlotte
Apr 4, 2025
About technical support specialist

  technical support specialist.

  charlotte , north carolina

  posted 4 days ago

  job details

  summary

  $34,000 - $49,000 per year

  permanent

  associate degree

  category computer and mathematical occupations

  reference1039604

  job details

  job summary:

  The Information Technology Support Specialist is responsible for analyzing,

  troubleshooting, and evaluating technology issues. The assistance to others is done via the

  telephone, email, and/or text messages. Periodic travel and physical presence may be required.

  Job Details:

  ? Support and provide instruction on business specific websites or programs

  ? Assist staff or clients on reestablishing internet connections

  ? Deployment of new software or technology

  ? Provides administrative support for the IT Department, including password resets,

  creating user accounts, monitoring activity logs

  ? Generates and resolves help ticket requests relating to technology issues

  ? Maintains technology inventory, including issuing and returning of equipment

  ? Installation and maintenance of network components, including routers, servers and

  printers

  ? Develop training materials and visual displays

  Requirements:

  ? Travel 10-25% of the time, required to Winston-Salem and Durham

  ? Ability to communicate will all levels of employees in both North Carolina and Virginia

  ? Ability to work with vendors on support, billing, and administrative issues

  ? Must have at least 2 years of technical support experience

  ? Attention to detail, required

  ? Ability to effectively communicate verbally and in written form

  ? Experience with Microsoft Azure, preferred

  ? Experience with Microsoft Office and Windows, required

  ? Experience with troubleshooting and resolving technical issues

  ? Previous work experience in a Human Services environment is a plus

  Educational Requirements:

  ? High School Diploma, Required

  ? 4- year degree in a technology related field, preferred

  ? In lieu of a 4-year degree, an Associate Degree with computer certifications, such as

  CompTIA A+ and/or Fundamentals+ is preferred

  ? Additional Certificates in Microsoft, Google, or other technology programs are optional

  location: Charlotte, North Carolina

  job type: Permanent

  salary: $34,000 - 49,000 per year

  work hours: 9am to 6pm

  education: Associates

  responsibilities:

  The Information Technology Support Specialist is responsible for analyzing,

  troubleshooting, and evaluating technology issues. The assistance to others is done via the

  telephone, email, and/or text messages. Periodic travel and physical presence may be required.

  Job Details:

  ? Support and provide instruction on business specific websites or programs

  ? Assist staff or clients on reestablishing internet connections

  ? Deployment of new software or technology

  ? Provides administrative support for the IT Department, including password resets,

  creating user accounts, monitoring activity logs

  ? Generates and resolves help ticket requests relating to technology issues

  ? Maintains technology inventory, including issuing and returning of equipment

  ? Installation and maintenance of network components, including routers, servers and

  printers

  ? Develop training materials and visual displays

  Requirements:

  ? Travel 10-25% of the time, required to Winston-Salem and Durham

  ? Ability to communicate will all levels of employees in both North Carolina and Virginia

  ? Ability to work with vendors on support, billing, and administrative issues

  ? Must have at least 2 years of technical support experience

  ? strong Attention to detail, required

  ? Ability to effectively communicate verbally and in written form

  ? Experience with Microsoft Azure, preferred

  ? Experience with Microsoft Office and Windows, required

  ? Experience with troubleshooting and resolving technical issues

  ? Previous work experience in a Human Services environment is a plus

  Educational Requirements:

  ? High School Diploma, Required

  ? 4- year degree in a technology related field, preferred

  ? In lieu of a 4-year degree, an Associate Degree with computer certifications, such as

  CompTIA A+ and/or Fundamentals+ is preferred

  ? Additional Certificates in Microsoft, Google, or other technology programs are optional

  qualifications:

  Experience level: Experienced

  Minimum 2 years of experience

  Education: Associates (required)

  skills:

  Technical Support

  Helpdesk (2 years of experience is required)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

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