Home
/
Comprehensive
/
Technical Support Engineer - Prisma Access
Technical Support Engineer - Prisma Access-March 2024
Madrid
Mar 16, 2025
ABOUT PALO ALTO NETWORKS
Palo Alto Networks provides robust, innovative protection against cyberattacks.
10,000+ employees
Technology
VIEW COMPANY PROFILE >>
About Technical Support Engineer - Prisma Access

  Our Mission

  At Palo Alto Networks® everything starts and ends with our mission:

  Being the cybersecurity partner of choice, protecting our digital way of life.

  Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

  Our Approach to Work

  We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

  At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

  Your Career

  You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

  You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

  Your Impact

  Provide Technical Support to customers and partners

  Provide configurations, troubleshooting and best practices to customers

  Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner

  Provide fault isolation and root cause analysis for technical issues

  Publish Technical Support Bulletins and other technical documentation in the Knowledge Base

  Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

  Travel to customer sites in the event of a critical situation to expedite resolution as required

  Provide on-call support 24x7 on an as needed basis

  Your Experience

  Good written and verbal communication skills

  Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)

  Experience working with Firewall Central Management Systems

  Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)

  Working knowledge of Security services (IDS/IPS, Firewalls etc.)

  Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required

  Virtualization experience (AWS, Azure, VMWare, OpenStack) is a plus

  Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)

  Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus

  *Please note that Occasional on-call support maybe required

  The Team

  Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

  You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

  Our Commitment

  We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

  We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] .

  Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Wireless Sales Pro
Wireless Sales Pro General Information Company: PRE-US Location: NORTON, Virginia, 24273 Ref #: 42681 Function: Brand Advocacy Sales Employment Duration: Part-time Description and Requirements Premium
Field Sales Consultant
Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive
Full-Time Store Associate
As a Store Associate, you’ll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. You’ll enhance the customer shopping experience by work
Senior Quantity Surveyor
Job Description: Senior Quantity Surveyor Oman Parsons is looking for an amazingly talented Senior Quantity Surveyor to join our team! In this role you will get to be responsible for all QS and contra
Licensed Practical Nurse - LPN
BenefitsNursing Student Loan Debt Repayment and Tuition AssistanceVariable compensation plansTuition, Travel, and Wireless Service DiscountsEmployee Assistance Program to support mental healthEmployee
Electrical Integration Engineer
General Atomics Aeronautical Systems, Inc. (GA-ASI), an affiliate of General Atomics, is a world leader in proven, reliable remotely piloted aircraft and tactical reconnaissance radars, as well as adv
Full-Time Assistant Store Manager
When you join our team as an Assistant Store Manager, you’ll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store perf
Social Worker
Enrich lives as a nursing center Social Services Specialist where you will work with patients/residents and their family members/significant others to identify strengths, social, emotional, and mental
Performance Tester
Performance Tester Tittle :Performance Tester with Guidewire Location : Hartford CT Skills Required: Subject Matter expertise on performance engineering and testing for cloud applications Hands on Per
Product Manager - Broadband
Product Manager - Broadband Job Req ID: 31845 Posting Date: 15 Apr 2024 Function: Product Propositions Unit: Business Location: 1 Braham Street, London, United Kingdom Salary: Competitive Job Req ID:
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved