Home
/
Comprehensive
/
Technical Support Engineer - Prisma Access
Technical Support Engineer - Prisma Access-March 2024
Madrid
Mar 17, 2025
ABOUT PALO ALTO NETWORKS
Palo Alto Networks provides robust, innovative protection against cyberattacks.
10,000+ employees
Technology
VIEW COMPANY PROFILE >>
About Technical Support Engineer - Prisma Access

  Our Mission

  At Palo Alto Networks® everything starts and ends with our mission:

  Being the cybersecurity partner of choice, protecting our digital way of life.

  Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

  Our Approach to Work

  We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

  At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

  Your Career

  You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

  You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

  Your Impact

  Provide Technical Support to customers and partners

  Provide configurations, troubleshooting and best practices to customers

  Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner

  Provide fault isolation and root cause analysis for technical issues

  Publish Technical Support Bulletins and other technical documentation in the Knowledge Base

  Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

  Travel to customer sites in the event of a critical situation to expedite resolution as required

  Provide on-call support 24x7 on an as needed basis

  Your Experience

  Good written and verbal communication skills

  Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)

  Experience working with Firewall Central Management Systems

  Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)

  Working knowledge of Security services (IDS/IPS, Firewalls etc.)

  Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required

  Virtualization experience (AWS, Azure, VMWare, OpenStack) is a plus

  Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)

  Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus

  *Please note that Occasional on-call support maybe required

  The Team

  Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

  You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

  Our Commitment

  We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

  We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] .

  Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Seasonal Delivery Driver
At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nu
Home Medical Equipment Specialist
JOB REQUIREMENTS: The Marshfield Medical Center-Dickinson seeks afull-time Home Medical Equipment Specialist to join their team in IronMountain, Michigan. This position requires someone compassionate
Senior Manager, Consulting Services
Job Description As a Senior Manager, Consulting Services you will lead, direct, and review the team’s work to achieve operational or functional targets or objectives with measurable contribution towa
Supervisor, Sterile Processing - Travel
Supervisor, Sterile Processing - Travel Req ID: 41341 Job Category: Clinical Support, Operations & Education Detroit, MI, US, 48226 Description: At STERIS, we help our Customers create a healthie
Operations Supervisor
Position Summary An Operations Supervisor is a key leader supporting theCVS Store Management team in planning and driving store execution andperformance while building consumer loyalty to CVS/pharmac
OCCUPATIONAL THERAPIST- PRN
Our Company Rehab Without Walls Neuro Rehabilitation Overview Make an Impact in our Home and Community Program: PRN & Part Time Available Who we are looking for: An OT experienced in treating cli
Warehouse Operations Supervisor (Afternoon Shift)
Anticipated salary range: $65,500 - $93,500 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision co
Driver II - Yakima County Department of Corrections
Job Description The Driver II has a CDL and may drive a bus, shuttle van, or straight truck, or boat?hauling vehicle. Drivers in this position that hold a Class B CDL; drive vehicles under 26,000 lb
Application Engineer - LV Motors
Application Engineer - LV Motors Department: Project Management Location: Duluth, GA About the role: WEG Electric Corp. has a great opportunity for an Application Engineer to join our team in Duluth,
Certified Pharmacy Technician
Job Description: In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Ph
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved