Home
/
Comprehensive
/
Technical Support Engineer - Prisma Access
Technical Support Engineer - Prisma Access-March 2024
Madrid
Mar 18, 2025
ABOUT PALO ALTO NETWORKS
Palo Alto Networks provides robust, innovative protection against cyberattacks.
10,000+ employees
Technology
VIEW COMPANY PROFILE >>
About Technical Support Engineer - Prisma Access

  Our Mission

  At Palo Alto Networks® everything starts and ends with our mission:

  Being the cybersecurity partner of choice, protecting our digital way of life.

  Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

  Our Approach to Work

  We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

  At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

  Your Career

  You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

  You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

  Your Impact

  Provide Technical Support to customers and partners

  Provide configurations, troubleshooting and best practices to customers

  Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner

  Provide fault isolation and root cause analysis for technical issues

  Publish Technical Support Bulletins and other technical documentation in the Knowledge Base

  Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

  Travel to customer sites in the event of a critical situation to expedite resolution as required

  Provide on-call support 24x7 on an as needed basis

  Your Experience

  Good written and verbal communication skills

  Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)

  Experience working with Firewall Central Management Systems

  Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)

  Working knowledge of Security services (IDS/IPS, Firewalls etc.)

  Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required

  Virtualization experience (AWS, Azure, VMWare, OpenStack) is a plus

  Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)

  Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus

  *Please note that Occasional on-call support maybe required

  The Team

  Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

  You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

  Our Commitment

  We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

  We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] .

  Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Cleveland Heights - University Heights City Schools - Substitute Secretary
Renhill Group is currently recruiting Substitute Secretaries for Cleveland Heights-University Heights City Schools for the 2023-2024 school year.This position is on call and as needed throughout the
Business Analyst, Charge Reconciliation Representative - Surgical Services
Details Department: Surgical Services Schedule: Part Time, 24 hrs. Days - 8a-4:30p, flex scheduling day shift. Hospital: Ascension Providence Rochester Location: Rochester, Michigan This position is
Research Tech II- Division of Gastroenterology, Hepatology and Nutrition/Dr. Ro
Reference #: 1007764SHIFT:Day (United States of America) Seeking Breakthrough Makers Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more th
Staff Accountant
About JR Merit JR Merit, Inc. was founded in 1997 on the belief that merit---the quality of being good and worthy---was something worth working for. Today, we are recognized as one of the highest-val
Product Data Scientist, Security
Minimum qualifications: Bachelor's degree in Statistics, Mathematics, Data Science, Engineering, Physics, Economics, a related quantitative field, or equivalent practical experience. 8 years of exper
Retail Sales Associate-PRESIDENTIAL MARKET
Retail Sales Associate-PRESIDENTIAL MARKET Brand: Bath & Body Works Location: Snellville, GA, US Location Type: On-site Job ID: 041P0 Job Area: Store: Sales and Support Associate Employment type:
Mental Health Therapist - Intern (FBH Clinician I)
Overview MENTAL HEALTH THERAPIST (Internal title: FBH Clinician I) PAID INTERN OPPORTUNITY OLYMPIA, WASHINGTON Catholic Community Services, Family Behavioral Health is looking for a Clinician to join
Account Manager - Atlanta (Specialized Airline Sales)
Overview Account Manager - Specialized Airlines About TEKsystems and TEKsystems Global Services We’re TEKsystems. We accelerate business transformation for our customers. We bring real-world expertis
Principal Product Manager - Technical, Sponsored Display, Amazon Ads
Description About Amazon Advertising: Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of hel
Telecom Site Acquistion Specialist (Wireless) - Remote
Your Impact: Challenging Today. Reinventing Tomorrow. We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we brin
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved