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Technical Support Engineer (Onsite)
Technical Support Engineer (Onsite)-March 2024
Clive
Mar 19, 2025
ABOUT COLLINS AEROSPACE
Collins Aerospace is redefining the entire industry of space and travel.
10,000+ employees
Technology
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About Technical Support Engineer (Onsite)

  Date Posted:

  2023-12-04

  Country:

  United States of America

  Location:

  HIA02: Engine Comp (TFT) - WDM 4th St 811 Fourth Street, West Des Moines, IA, 50265 USA

  Position Role Type:

  Onsite

  The Technical Support Engineer role supports the product life cycle management (PLM) tool (ProductCenter), global chemical substance compliance, and configuration management for the Collins Aerospace fuel nozzle sites (West Des Moines and Carroll). This role coordinates cross functionally with local and central points of contact to ensure Collins policy and regulatory compliance.This position is Onsite, with Hybrid options as a future possibilityEligible for relocationPrimary Responsibilities:

  Support as the primary application owner and point of contact for the PLM tool (40% of time)Escalate PCTR production issues to ensure rapid response and issue resolutionPrioritize, coordinate, and facilitate tool improvements and enhancementsFacilitate communication with digital technology personnel and other support functions for application maintenanceAssist in development and approval of business requirements for tool implementationIdentify changes to tool suite to align with business processesParticipate in user acceptance testing including set-up of test cases and test dataWork closely with internal / external teams to build robust performance monitoring using tools and processes availableProvide project status updates within stakeholder communityParticipate in project activities as identifiedProvide user training and assistance for application useRelentless drive for continuous improvement in infrastructure and tool performance by measuring and reporting to stakeholdersWork with database services team to build database hosting strategy and advocate for PLM tool specific needs and use casesSite contact for global chemical substance compliance (25% of time)Coordinate with site leads for resolution of global chemical substance organization requests and policy deployment action itemsStrategy for site compliance of internal policy and external regulation for chemical management requirementsCoordinate site communication of policy and regulation changesCoordinate specification chemical, part, and assembly decompositionsServe as a secondary configuration management associate (35% of time)Support the primary configuration management associateResponsible for engineering data management and complianceDefine and control engineering processes and maintain accurate product lifecycle informationCollaborate with various engineering and production teams to manage and maintain customer dataCompliance to military and industry standards, AS9100, EIA649 and various customer requirementsEngineering data management, control transactions, and oversight of transactions involving the library of engineering documentsFormal release engineering specification, drawings, and other technical documentsVarious administrative tasks and projects using Microsoft Office tools as well as specific company toolsQualifications/Experience Needed:

  Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required

  https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62Preferred Qualifications:

  Outstanding oral, written, and formal presentation communication skillsExcellent organizational and time management skills to effectively execute multiple active projectsMaterial science experienceExperience with configuration management with a PLM systemExperience with ERP systems, SAP preferredExperience programming in PERL or HTML, a plusCollins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!#reempowerprogramThis role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.Minimum Program QualificationsBe on a career break of one or more year at time of applicationHave prior experience in functional area of interestHave interest in returning in either a full-time or part-time positionCollins Aerospace Diversity & Inclusion Statement:Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.WE ARE REDEFINING AEROSPACE.Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.Some of our competitive benefits package includes:

  Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.Apply now and be part of the team that's redefining aerospace, every day.Employee Referral EligibleRTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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