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Technical Support Engineer II
Technical Support Engineer II-September 2024
Tokyo
Sep 21, 2024
ABOUT ANSYS
Ansys is the global leader in engineering simulation. We energize, inspire and partner with the world’s top innovators to design products.
5,001 - 10,000 employees
Technology, Engineering
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About Technical Support Engineer II

  Requisition #: 13618

  When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.

  Take a leap of certainty ... with Ansys.

  Key Duties and Responsibilities

  Apply Ansys software configuration, integration and troubleshooting techniques to provide highest level technical support to customers and Channel PartnersAdhere to support processes to ensure high-quality, timely customer service that results in customer satisfactionDevelop technical expertise in configuring software in one or more simulation areasSubmit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirementsOn an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetingsParticipate in other strategic team and company initiatives, as needed

  Minimum Education/Certification Requirements and Experience

  Required education and degree type: BS or MS in Electrical/Electronic engineering specialized in Electromagnetics with 1 to 3 years in High Frequency (HF) domain and simulation toolsExperience with Antenna simulation Tools. Familiarity with software such as Ansys HFSS,SBR++, CST MW Studio, and ADS is preferred. The ability to simulate complex antenna designs and analyze their performance through these tools is a key aspect of the role.Familiarity with high frequency, microwave and antenna concepts including S-parameters, wave propagation, antenna radiation patterns and scattering analysisExperience in using programming language (Python, C#, Javascript etc.) for automating simulation workflows.Logical problem-solving, strong interpersonal and communication skills in Japanese/EnglishDemonstrated skills in writing and presenting in EnglishStrong organizational and time management skills, possesses a sense of urgencyProjects a professional image and demonstrates business acumen, driven to succeedAbility to travel up to 25% of time

  Preferred Qualifications and Skills

  Basic knowledge of electromagnetic and circuit theoryExperience in technical documentation content creationAbility to research and debug software-related issuesDeep understanding of different industry trends, technologies, engineering environment, product design complexity, development challenges etc.CRM tools and processes

  At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential in the knowledge that every day is an opportunity to observe, teach, inspire, and be inspired. Together as One Ansys, we are powering innovation that drives human advancement.

  Our Commitments:

  Amaze with innovative products and solutionsMake our customers incredibly successfulAct with integrityEnsure employees thrive and shareholders prosper

  Our Values:

  Adaptability: Be open, welcome what's nextCourage: Be courageous, move forward passionatelyGenerosity: Be generous, share, listen, serveAuthenticity: Be you, make us stronger

  Our Actions:

  We commit to audacious goalsWe work seamlessly as a teamWe demonstrate masteryWe deliver outstanding results

  OUR ONE ANSYS CULTURE HAS INCLUSION AT ITS CORE

  We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.

  TAKE A LEAP OF CERTAINTY IN YOUR CAREER AT ANSYS

  At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

  At Ansys, it's about the learning, the discovery, and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.

  CREATING A PLACE WE'RE PROUD TO BE

  Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: America's Most Loved Workplaces, Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, U.K.).

  For more information, please visit us at www.ansys.com

  Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

  Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

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