To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

　　Job Category

　　Customer Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　Revenue Cloud extends the Salesforce Sales Cloud with fully integrated Quote-to-Cash capabilities. Salesforce CPQ has a talented team with unmatched cloud computing experience and a unique culture, totally focused on taking good care of our customers, partners, and employees. Join us! Our innovative apps enable companies to easily and accurately manage the entire deal close process-from generating quotes and configuring orders to collecting cash-helping customers grow revenue faster than ever before.

　　We are looking for ambitious team players to join our cutting-edge customer support team! These positions are for individuals who are highly motivated, self-directed and have a desire to work on the #1 cloud-based platform. You must possess excellent analytical and communication skills and have the passion to deliver outstanding support.

　　The roles are a part of the Global Support organization, that have responsibilities for assigned cases, maintaining a single-minded focus to ensure customers are incredibly satisfied with Salesforce's suite of products by becoming a Salesforce Industries cloud application and platform expert.

　　The ideal candidates are a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, has excellent problem-solving skills, can learn new technologies quickly, and uses their time efficiently. The ideal candidate will have a technical background, technical prowess and exceptional customer-facing skills. We work in a fast-paced environment with a focus on customer success.

　　Job Roles & Responsibilities:

　　Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)CPQ experience or understanding of quote-to-cash processHistory of strong software troubleshooting skillsStrong Understanding with Quote-to-Cash processes and is expert in Salesforce Quote-to-Cash.Customer facing experience or demonstrated ability to communicate with customers is requiredPassion for customer's success and patience in working on challenging issuesA natural curiosity for learning about new subjectsAbility to learn technology quickly through instruction and self-trainingExceptional verbal communication skills with friendly, patient and professional phone demeanorExceptional written communication skills with the ability to quickly compose clear and concise answersQuickly analyze tickets logged by the customer and assist them with resolving the issueCommunicate product ideas, bugs, and customizations to the product development teamTrain other agents and document best practices and new processes

　　Experience/Skills Desired:

　　Salesforce Certified Administrator (ADM201 Certified)Salesforce Certified Advanced Administrator (ADM211 Certified)Salesforce CPQSalesforce BillingBusiness analysis and requirements gathering abilitiesPrevious experience with Salesforce.com CRM and its technologies

　　Accommodations

　　If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

　　Posting Statement

　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

　　Salesforce welcomes all.

　　For Washington-based roles, the base salary hiring range for this position is $ to $.

　　Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.