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Technical Support Engineer - Additional language required
Technical Support Engineer - Additional language required-February 2024
Dublin
Feb 18, 2025
ABOUT SALESFORCE
Salesforce brings companies and customers together in the number one Customer Relationship Management platform.
10,000+ employees
Technology
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About Technical Support Engineer - Additional language required

  To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

  Job Category

  Customer Success

  Job Details

  About Salesforce

  We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

  Responsibilities:

  Resolve customer service issues and skilfully manage sophisticated customer service problemsProvide custom code support by debug / troubleshoot and fix inefficient / faulty code to our customers and partnersManage customers' expectations and experience in a way that results in high customer happinessDevelop and maintain technical expertise in assigned areas of product functionality and utilise that expertise effectively to help customersBuild knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. Share best practices with team members to improve the quality and efficiency of customer supportProvide feedback to our Developer Community by answering questions and contribute with best practices / ideas on how to solve customer specific requests

  Minimum Requirements:

  Proficiency in one of; Spanish, French, Italian, Portuguese or German in addition to English.Proven experience providing customer facing (level-2 or higher) product/technical support (Web based products or eCommerce preferred)Proven experience with Web service technologies and standards (protocols, security, etc)Proven experience with Web technologies such as HTML, XML, CSS, JavaScriptExperience in developing dynamic web applicationsExperience working with Eclipse IDE or similar frameworks.Experience providing API supportExperience supporting and troubleshooting eCommerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable.Experience and knowledge of engineering tools such as bug tracking and source code control systemsMust be proficient with analyzing log files and standard debugging conceptExperience providing SaaS support is desirable.Strong verbal and written communication skills (English)

  LI-Y*

  Accommodations

  If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

  Posting Statement

  At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

  Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

  Salesforce welcomes all.

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