Home
/
Customer Service
/
Technical Support Analyst
Technical Support Analyst-April 2024
Austin
Apr 4, 2025
ABOUT VISA
Visa’s vision is to be the best way to pay and be paid for everyone, everywhere.
10,000+ employees
Technology, Engineering
VIEW COMPANY PROFILE >>
About Technical Support Analyst

  Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

  When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

  Join Visa: A Network Working for Everyone.

  Job Description The CyberSource Global Partner Solutions (GPS) Technical Support Analyst provides web, email, and phone support to our diverse and growing number of partners, resellers, and Integrated Solution Vendors. The work includes handling all inbound inquiries from the CyberSource Developer Center and assisting new and existing partners with a broad range of technical support from initial setup, error message investigations and replication, and payment processing.

  Technical Support Analysts quickly identify and resolve second-level technical problems. You will be an outstanding teammate who enjoys working with others, including internal engineering and operational teams, to solve demanding customer issues. The size of the GPS Support team creates a varied role with the need for an ability to act in multiple capacities at a time.

  The GPS Technical Support Analyst role does not include any programming responsibilities, but it does require knowledge of (Java, REST, C/C++, Perl, etc.), and markup languages (HTML, XML). In addition, this role will have a focused emphasis on technical cases that involve deeper dives into CyberSource connection methods and third-party cartridges. The position is a full-time telecommuter role, ideally based in Austin, TX.

  Technical Support Analysts are great teammates with the ability to deliver results in a dynamic and ever-changing environment with superb communication and time management skills. In addition, they have excellent customer service skills and the ability to comprehend technical topics and present them to non-technical users. Are you well organized? Do you have a technical background with two or more years of customer service experience? If so, please apply!

  This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

  Qualifications Basic Qualifications

  2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)3+ years of work experience with basic knowledge of (Java, REST, C/C++, Perl, etc.), and markup languages (HTML, XML) Preferred Qualifications

  3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)4+ years of work experience as a Level 2 Technical Support Helpdesk agentIntermediate knowledge of (Java, REST, C/C++, Perl, etc.), and markup languages (HTML, XML)Exceptional verbal and written communication skillsStrong troubleshooting/debugging skills and a real passion for problem-solvingQuickly evaluate information, and make quick decisions based on multiple factorsHandle multiple service requests with strict time limits on an ongoing basisAbility to multi-task, continually re-prioritize cases, and work under pressurePrior knowledge of online payment processing or the banking industry is a plus Additional Information Work Hours: Varies upon the needs of the department.

  Travel Requirements: This position requires travel 5-10% of the time.

  Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

  Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

  Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

  U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 88,200 to 112,500 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Call Center Senior Representative
Req ID: 264281 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking o
TikTok Live - Global Customer Service Representative, Bahasa Melayu Speaking
Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York,
Customer Loyalty Representative - FT
$14.75/hour Up to $3,500 Retention Bonus Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If you're bored working at a call center, behind a hotel counter or as a cashier in
Per Diem Acute Patient Access Services Representative
Primary City/State: Tucson, Arizona Department Name: Banner Staffing Services-AZ Work Shift: Varied Job Category: Revenue Cycle Schedule: Thursday, Friday, and Saturday 12:00pm to 12:00am Mandatory h
Customer Service Representative - PT
$18.50/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail sto
Access Service Representative
Job Description Admits patients and provides information regarding hospital rules and regulations. Conducts interviews to obtain demographics and insurance information. Keys information into the Pati
Business Client Solutions Representative
Overview Forever Strong. What sets First Citizens apart Strong leadership, enduring values and a commitment to helping people and businesses prosper. This position is responsible for building and exp
Care Management Coordinator
Job Description Coordinates and participates in activities related to Care Management services to family members and caregivers. Job Responsibility Utilizes patient-centered motivational interviewing
Field Service Representative
Eaton's ESSG EESSD Electrical Engrg Svcs Systems Div division is currently seeking a Field Service Representative. Field Service roles offer company car and guaranteed 40-hour paid week. The expected
Tech Lead Manager - Fullstack, Customer Service Platform
Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London,
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved