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Technical Program Manager, SRE - Remote
Technical Program Manager, SRE - Remote-March 2024
Newtown
Mar 18, 2025
ABOUT EPAM SYSTEMS
EPAM is a leading global provider of product development and software engineering solutions.
10,000+ employees
Consulting, Technology
VIEW COMPANY PROFILE >>
About Technical Program Manager, SRE - Remote

  If you are looking for a high-impact Site Reliability role with a global leader in digital transformation, EPAM is the perfect next step in your career! As an EPAMer, you’ll have the opportunity to work with a supportive team, on a variety of interesting projects for some of the biggest brands in the world. Are you ready for the next step in your career journey? Apply now!

  Req.#578148855

  RESPONSIBILITIES

  Function as program management point person for L2 support, ensuring that the efforts of the team are smooth and working as expected; create a program to drive value through SRE activities that reduce the need for L2 support over time

  Lead development teams through architectural reviews and recommendations

  Define what it means for a service to be available and develop, monitor, and alert on SLIs/SLOs

  Define, track, and enforce error budgets

  Review code instrumentation with development teams and ensure necessary dashboards are created to monitor SLI/SLO/SLAs

  Establish, test, and tune alerting for varying tiers of applications

  Document and maintain runbooks and procedures, automate as much as possible

  Plan and execute periodic Disaster Recovery exercises including both tabletop and simulated failures (fault injection)

  Perform periodic load and scalability testing to establish baselines, drift, and capacity planning

  Design and implement peak readiness reviews for anticipated high-volume times

  Lead weekly operational state reviews covering performance trends, anomalies, errors, and other availability events with SREs, product owners, and development teams

  Participate in quarterly business and operational reviews aligning on roadmaps, development velocity, efficiency, growth trends, etc

  Socialize SRE culture across teams within the organization to publicize the value of SRE, mentor and train other engineers around proactive reliability decision-making and planning

  REQUIREMENTS

  5+ years of SRE Engineering experience

  3+ years as team lead or SRE champion

  Experience functioning as program management point person for L2 support

  Experience creating a program that drives value through SRE activities to reduce the need for L2 support over time

  Bachelor's degree in Computer Science, similar technical field of study, or equivalent practical experience

  Proven experience in troubleshooting, mitigating, and resolving issues in a distributed system

  Strong communication and collaboration skills for varying groups of stakeholders

  Be self-motivated and can prioritize effectively between competing priorities

  Experience with implementing SRE practices for services and applications deployed in production in the cloud

  Must understand most SRE concepts, including SLI/SLO/SLA, Error Budget, MTTD/MTTR/MTBF, Toil, Capacity Planning, Observability, Monitoring/Alerting, Release Engineering, and Incident Management/Blameless Post-Mortems

  BENEFITS

  Medical, Dental and Vision Insurance (Subsidized)

  Health Savings Account

  Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

  Short-Term and Long-Term Disability (Company Provided)

  Life and AD&D Insurance (Company Provided)

  Employee Assistance Program

  Unlimited access to LinkedIn learning solutions

  Matched 401(k) Retirement Savings Plan

  Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)

  Paid Holidays - nine (9) total per year

  Legal Plan and Identity Theft Protection

  Accident Insurance

  Employee Discounts

  Pet Insurance

  Employee Stock Purchase Program

  If otherwise eligible, participation in the discretionary annual bonus program

  If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program

  ABOUT EPAM

  EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potentialADDITIONAL

  This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $85k– $155k. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position

  Applications will be accepted on a rolling basis

  EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

  At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

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