Company Description

　　At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Job Description

　　What you get to do in this role:

　　The role of a Technical Portfolio Manager is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value.

　　The Technical Portfolio Manager plays a critical global role and is accountable for both creating and maintaining a portfolio of technical accelerators. The Impact technical accelerators help customers to unlock business value, accelerate ServiceNow product adoption, as well as stay current and healthy.

　　What you get to do:Create and maintain Impact technical accelerators including engagement flows, supporting technical automations, workshop presentations.Launch and support the delivery of technical accelerators by global team of technical consultants in the form of assisting with delivery questions, delivering webinars, and internal enablement.Partnership with and enablement of global Technical Consultants who deliver technical accelerators to customers.Provides strategic technical thinking and executing on a roadmap to meet team objectives.Serve as the subject matter expert on assigned technical/product domain and act as a thought leader within the role. Capable of guiding both internal and external audiences by providing deep subject matter expertise.Develop a network of relationships and collaborate closely with colleagues across geographies, product lines and disciplines.Assess the impact of an upcoming family release to existing technical accelerators to identify the need for new or adjusted deliverables considering new functionality and customer needsQualifications

　　To be successful in this role you have:Extensive experience of implementing or managing the Now Platform.Proficiency with, and understanding of, multiple product suites available on the Now Platform, their interoperability, and impact within the context of the platform as a whole.A passion to continually learn new areas of the Now Platform through instruction and self-training.Capable of understanding and defining the bigger picture. This role requires continuous translation between technical capabilities, business outcomes, and customer value.Highly data-driven when determining opportunities and making decisions. A commitment to drive customer engagement towards business outcome and value realization.Creative, entrepreneurial spirit with comfort running initiatives and programs independently within a "start-up paced" environment.Experience working collaboratively and cross-functionally.Excellent written and verbal communication skills.Keen attention to detail and the ability to multitask in a self-managed environment.Customer-centric mentality. Relentless focus on Customer value and will break down all barriers to ensure customer success.Interacts well with both technical and non-technical audiencesAdditional Information

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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