Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

　　Learn more about our culture and how we make our employees happier through The Sprinklr Way.

　　Job Description

　　Your Responsibilities

　　Lead complex Integration Projects by leveraging Sprinklr solutions with 3rd party systems in complex customer environments. Consult with internal and external project stakeholders on the implementation of highly complex technical solutions. Provide solutions using creative problem solving, technical expertise and strong understanding of underlying business requirements and best practices. Write proof-of-concept applications using available SDKs and APIs. Research and understand ambiguous technical challenges and help design/implement solutions. Provide guidance to customers who are implementing solutions using the Sprinklr API. Analyze backend code and API requests/responses. Create API Extensions using 3rd party API endpoints to be consumed within Sprinklr workflows. Assist Product and Engineering teams in identifying product gaps. Work closely with the Product Support, Customer Success, Client Services and Engineering teams to resolve application issues and plan for changes, upgrades, enhancements and new customer provisioning. Document operational procedures. Inspire, grow and lead junior consultants. Follow industry trends and developments to provide new ideas and recommendations on processes and products.

　　Candidate Qualification

　　3+ years as Senior-level developer, engineer or technical consultant. Experience working with CX / CCaaS solutions. Excellent communication and presentation skills - ability to engage with stakeholders at executive to entry levels. Fluency in English (both verbal and written). Bachelor's degree degree in Computer Science, related field or commensurate experience. Working knowledge of at least one object-oriented programming language such as: Java, Groovy, Javascript, Node.js, Python. Proficiency with data exchanges and APIs. High level of comfort with a variety of data stores including relational databases and modern NoSQL databases. Extremely familiar with popular API tools such as Postman and comfortable in interpreting and filtering logs in industry-standard technologies such as graylog and Kibana Familiarity with API architectural patterns such as REST and SOAP and basics of system design Enjoy coding / scripting to automate infrastructure and application management tasks Understanding of Internet protocols, DNS and web standards. Strong team player showing keen interest in taking on new challenges. Proactive and quick learner. Desire to work in a fast-moving and dynamic environment.

　　Why You'll Love Sprinklr:

　　We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

　　For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

　　We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

　　We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

　　We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

　　EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

　　Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.