Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
3 years of experience interfacing with executive stakeholders, driving technical implementation or transformation programs.
Experience in supporting enterprise customers in cloud operations, technical support, escalation management, or IT consulting.
Preferred qualifications:
Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
5 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation or transformation programs.
Experience supporting customers in one of the following: cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, IT consulting.
Experience in application/workload migration to public cloud providers.
Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.
Excellent communication, presentation, problem-solving and management skills.
As a Technical Account Manager (TAM), you will lead the adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their cloud transformation journey. You will manage the delivery of Professional Services engagements to drive customer adoption of Google Cloud services, such as Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Workspace, Google Chrome.
In this role, you will engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will travel domestically and internationally up to 25% of the time, as needed.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Advocate for customers as an operational partner to overcome issues, understand operational issues that block cloud adoption, and help drive resolutions within Google and our customers’ business.
Advise customers on best practices, understand customers’ environments to help them achieve outcomes.
Act on opportunities to reduce customers cost, improve performance, and deliver engaged advantages for their businesses.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.