Home
/
Account Management
/
Technical Account Manager
Technical Account Manager-April 2024
Tokyo
Apr 26, 2025
ABOUT ZENDESK
Zendesk is a service-first CRM company that builds software designed to improve customer relationships.
5,001 - 10,000 employees
Software
VIEW COMPANY PROFILE >>
About Technical Account Manager

  The Zendesk Technical Account Manager (TAM) is a technical strategist and account lead responsible for advising customers how, when & why to deploy solutions that enable our customers to get better results and operate with less risk. This role will be responsible for engaging with stakeholders at all levels (both internal and customer-facing) to understand and solve customer pain points, and get hands-on with the product to ensure the optimization, maintenance, and growth of the Zendesk configuration across a portfolio of customers.Responsibilities of this role include:

  Partner with the customer to develop a deep understand their business use-case, CX objectives, and current pain points through a combination of agent shadowing, discovery workshops and technical deep dives.Produce and execute against a long-term roadmap (6-12 month outlook)Provide guidance on Zendesk's product capabilities and future roadmapProvide hands-on product configuration support - collaborate proactively with customers to build, maintain and execute against a backlog of workWork closely with internal teams to promote account health

  Requirements for this role include:

  Required:

  5+ years in a customer-facing Technical Consulting or Customer Success role for a SaaS company.Ability to interact with stakeholders at all levels (internal and customer-facing) utilising strong interpersonal skills and empathyProficiency in written and verbal communication in Japanese, and business-level communication in English.Excellent technical competency - software integration practices, Rest APIs, understanding of development lifecycle and development processes etc.Strong grasp of effective project management practices.Familiarity with the systems and processes involved in Customer Experience management.Enthusiasm for technology.

  Preferred:

  Bachelor's degree or higher in a related field.Experience working with Zendesk

  The intelligent heart of customer experience

  Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

  Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

  Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Directeur adjoint, Grandes Entreprises / Large Commercial Assistant Manager
ENGLISH WILL FOLLOW DESCRIPTION DU POSTE En collaboration avec la directrice, Grandes Entreprises, le directeur adjoint est responsable de la gestion d'une douzaine de gestionnaires de portefeuille.
Account Manager
Job Description Position Summary: Manage sales territories to sell Thermo Fisher Co. products. Understand and communicate customer requirements. Maintain and develop close relationships with Key cust
Junior Insurance Analyst
ABOUT HUB INTERNATIONAL: HUB International Limited (HUB) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and hea
Merrill Market Supervision Manager
Job Description: Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth M
Relationship Banker
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
Commercial Lines Account Manager, Regional Select Business Unit
ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providi
Account Manager, Industry, Switzerland
Job Description Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner a
Account Manager, Commercial Lines
ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providi
Relationship Banker - Hiram Financial Center
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
Sales Account Manager - Food Packaging Inspection
Job Description About Us: Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, fro
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved