Job Description

　　At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.

　　Our colleagues in our HR division strive for excellence in every task, at every moment. We are game changers seeking improvements to processes and more efficient ways of working or adapting to changing environments. As part of our HR team, you will use best-in-class technologies and build broad exposure to our business. The pace is fast and the challenges are exciting. Your career here is what you make of it.

　　Position Objective

　　The role of Colleague Services Team Leader is passionate about the delivery of the HR lifecycle administration activities within the HR EMEA Shared Service Centre.

　　As well as handling their own Colleague Services Operations tasks the post holder focuses on supervising the day-to-day activities of an assigned team within the Colleague Services EMEA Shared Service Centre and ensuring that the operational goals are met. The Team Leader also ensures quality of service and operational performance by analysing the metric dashboards, leading and coaching team members.

　　What you will do:

　　Deliver first line HR administration support across a range of employee lifecycle questions, including onboarding, new hires, benefits, time & attendance as well as supporting colleagues exiting the organisationDaily accountability for ensuring case management targets are achieved that ensure we support our colleagues in the moments that matter to themEnsures team achieves stated performance measures and adheres to established standard operating proceduresEffectively analyses, evaluates, and resolves complex issues escalated by team members and manages each case through quick and accurate resolutionOffers team members ongoing mentoring, coaching and other feedback for professional developmentMonitors and leverages metrics and trends to determine where process improvement options exist to improveStays abreast of company policies, plans, and programs, providing regular team updatesEnsures process documentation is current and teams receive adequate training on changesPerforms special projects as needed. As a subject matter expert, influences project decisions to improve the customer experience and/or improve efficiency.

　　What are we looking for:

　　Previous skills demonstrated in Benefits, HR or Customer Services is preferableAbility to interpret and communicate HR policies and procedures with an eye for process improvementStrong Communications skills to deliver an outstanding customer experience is important!Passion to learn new tasks with a growth mindset, delivering as part of a teamPossess good listening skills and diligenceAbility to maintain a positive outlook with the ability to coordinate/prioritise workloadProficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPointExperience using a HRIS data base and reporting application would be desirableEnglish and Bulgarian Language skills required and other languages desirable

　　Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today! http://jobs.thermofisher.com Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.