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Team Lead, Field Care Coordinator (Mandarin/Cantonese/English fluency)
Team Lead, Field Care Coordinator (Mandarin/Cantonese/English fluency)-March 2024
New York
Mar 17, 2025
ABOUT HEALTHFIRST
As New York’s largest not-for-profit health insurer, Healthfirst offers high-quality, market-leading products to nearly 1.8 million members.
1,001 - 5,000 employees
Healthcare, Insurance
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About Team Lead, Field Care Coordinator (Mandarin/Cantonese/English fluency)

  As part of Healthfirst’s comprehensive care management approach, we have field-based staff who visit our vulnerable members to assess and address their needs. The FCC Team Lead (FCC TL) is responsible for leadership and supervision of the Field Care Coordinators (FCC). Each Team Lead will supervise a team of FCCs assigned to a specific geography, and ensure the FCCs conduct their home care management visits according to departmental policies. The FCC TL role is hybrid and will be a mix of remote and in-field supervision of a field team. One day a week will be required for in-home visits. The other 4 days will be remote.

  Supervises, evaluates, and coordinates daily team operations and responsibilities to ensure that departmental productivity goals are met in regards to quality, timeliness, accuracy, and consistency

  Allocates, monitors, and assigns resources while delegating and monitoring workloads

  Implements and supports continuous process improvement and quality initiatives

  Provides in-field support to the FCC staff, including supervision, coaching and training

  Exercises judgment within defined procedures and policies to determine appropriate actions and administers departmental policies

  Develops and monitors team goals; provides ongoing feedback and coaching; conducts annual performance reviews; leads by example; and ensures an atmosphere of open communication, teamwork, and empowerment to make informed decisions

  Assists leadership in directing, training, and developing team members by embodying the Trailblazer mindset and leading others by example

  Builds and develops relevant business relationships, critically thinks about departmental problems, and makes informed recommendations as to how to resolve issues

  Additional duties as assigned

  Minimum Qualifications:

  High School Diploma or GED

  Demonstrated professionalism with experience in direct or indirect leadership of people or projects

  Experience in a role requiring independent-critical thinking, time management, problem solving and achieving goals

  Ability to travel to assigned geography (assignments will be in the downstate New York area which includes the 5 boroughs, Long Island, Orange County, and Westchester)

  Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills

  Proficient computer skills experience, including proficiency with Microsoft Outlook, Word and Excel

  Preferred Qualifications:

  Associate's or Bachelor’s degree

  Bilingual

  Prior training experience

  Experience managing field teams

  Prior leadership skills along with ability to develop, direct, and support a team

  Adept at planning, organizing, and executing strategies

  Ability to build and enhance team productivity to achieve team goals

  WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

  If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

  EEO Law Poster and Supplement (http://www.dol.gov/agencies/ofccp/posters)

  All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

  Hiring Range*:

  Greater New York City Area (NY, NJ, CT residents): $67,205 - $95,680

  All Other Locations (within approved locations): $59,800 - $87,360

  As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

  In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

  *The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

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