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　　DESCRIPTION:

　　Responsible for supervising the daily functions of a production department.

　　JOB RESPONSIBILITIES

　　Planning and organising the coding team to ensure SLAs are achievedReport problems to line Manager and help to resolve themAnalyse quality and productivity reports to ensure targets are metProvide feedback to the coding teamAssist Manager in ensuring the team are constantly improvingIdentifying problem areas and deliver trainingAble to help with basic processing tasks if neededLiaise with the Quality Control and Reference Data teams to ensure rules are being adhered to and look for areas for improvementPlan cross training across different SLA groups to ensure the team are able to cover when volumes are higher than expected or resource is lowEnsure documentation is kept up to dateEnsure IT issues are raised appropriatelyAssist Manager when planning team meetingsRecommend enhancements, and changes to software and applications to make processes more efficient and eliminate data quality risks.Recommend guideline reviews based on analysis of data inputs and research reports.Communicate any production delays or delivery gaps to product leadership and all other stakeholders and downstream partners.Provide support for other Ad Intel deliverables across other media as needed.Coordinate training and re-training efforts for associates on team.Coach and mentor direct reports.

　　PERSONAL SKILLS

　　Planning and organising skills are essential to ensure all SLAs are achievedDelivery focusedExcellent written and verbal communication skillsBe competent in using the Google suite Good basic numeracy skillsFluent in English Demonstrate both strong results focus and sensitive people skillsBe flexible and open to changeMay be required to work weekends as part of a shift rota.

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　　Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximising a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You'll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work