Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

　　We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.

　　A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

　　Job Summary

　　The "System Support Supervisor" will be based in Tijuana, reporting to the IT Manager

　　Responsible for directing and coordinating incident management activities of an information systems department in manufacturing processes.

　　What a typical day looks like:

　　• Manage IT support and maintenance activities to ensure that organization's information systems function reliably and that IT resources are used effectively.

　　• Research, evaluate, and recommend hardware and software products that will enhance the capabilities of the organization's information systems.

　　• Monitor and control information systems installed, configured, and maintained to best meet end user needs.

　　• Ensure that the organization's information systems are supported effectively and within budget.

　　• Direct daily department activities in order to maximize system utilization and support business needs as it pertains to a site's IT infrastructure. Examples include ServiceNow, monitor tool tickets.

　　• IT infrastructure includes (but is not limited to) LAN, WAN, telephony, server administration, desktop support, printers and barcode scanners.

　　• Manage business continuity and recovery of company's information systems, including needs analysis, design, plan development, implementation and documentation.

　　• Evaluate personnel to ensure the efficient operation of the incident management function.

　　• Provide technical &/or project leadership for mid to large-scale projects.

　　• Implements and monitors management information systems policies and controls to ensure data accuracy, security and legal and regulatory compliance.

　　• Manages computer operation scheduling, backup, storage and retrieval functions.

　　• Follow appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.

　　The experience we're looking to add to our team:

　　• Typically requires a Bachelor's degree, Functional knowledge, education background or relevant working experience required.

　　• Demonstrates advanced functional, technical and people and/or process management skills as well as customer (external and internal) relationship skills.

　　• Demonstrates mastery of expertise in multiple areas and industry

　　• Ability to read, analyze, and interpret the most complex documents.

　　• Ability to respond effectively to the most sensitive inquiries or complaints.

　　• Ability to write speeches and articles using original or innovative techniques or style.

　　• Impacts the medium-term direction and operational success of the function.

　　• Executes and provides input to functional plans and objectives for the site.

　　• Enhances and provides input to functional processes or technologies.

　　• Has experience in leading major initiatives and provides input to those initiatives.

　　• Receives assignment in the form of objectives with goals and the process by which to meet goals.

　　• Uses judgement based on practice/policy and precedence and may use judgement based on analysis of information.

　　What you'll receive for the great work you provide:

　　• Competitive Salary

　　• Life & Medical Insurance

　　• Christmas Bonus

　　• Food Coupons

　　• Saving Fund.

　　• Life Insurance

　　HS115

　　Job Category

　　IT

　　Required Skills:

　　Optional Skills:

　　Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).