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Systems Engineering Manager, Service Providers
Systems Engineering Manager, Service Providers-March 2024
Remote
Mar 27, 2025
ABOUT PALO ALTO NETWORKS
Palo Alto Networks provides robust, innovative protection against cyberattacks.
10,000+ employees
Technology
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About Systems Engineering Manager, Service Providers

  Our Mission

  At Palo Alto Networks® everything starts and ends with our mission:

  Being the cybersecurity partner of choice, protecting our digital way of life.

  Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

  Our Approach to Work

  We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

  Your Impact

  Manage a team of Service Provider partner engineers, providing direction, coaching, and performance management

  Work closely with internal teams, including sales, marketing, product, and engineering, to develop and deliver solutions that meet the needs of the Service Provider partner and their end-users

  Collaborate with Service Provider partners to ensure that technical solutions meet their requirements and deliver a high level of customer satisfaction

  Develop and execute Service Provider enablement programs to support partner sales and technical teams

  Provide technical leadership to the team, including guidance on product capabilities and technical issues

  Collaborate with other departments to ensure that Service Provider partners have access to the resources they need to be successful, including technical documentation, training materials, and support tools

  Drive pipeline and revenue growth by ensuring that Service Provider partners are equipped to sell and support the company's products and solutions

  Recruit and hire new systems engineers, hiring the best talent in the industry

  Responsible to train, mentor, and review employees on your team, keeping them engaged and successful in their careers

  Support the engineer team in complex evaluations, problem-solving, and challenging customer environments

  Provide effective technical leadership in partner interactions to include sharing security trends and standard methodologies employed by other customers to actively be part of the selling process

  Act as a floating Service Provider partner systems engineer and fill in for existing team members if there is a resource conflict or vacation coverage challenge

  Build and maintain relationships with key Service Provider partners to assist the account teams with defining plans to drive more business

  Present to key Service Provider partners as our expert at all levels in the customer hierarchy from technician to CIO

  Discuss competitor products in the marketplace and positions ours as the best alternative

  Maintain a general understanding of competitor selling strategies

  Working with Product Management, Technical Marketing, and R&D to build requirements and product features and provide feedback from Service Provider partners

  25-50% travel within North America

  Your Experience

  Sell With/Sell Through and Managed Service Providers - Must have senior level relationships with our Service Provider partners currently selling Palo Alto Networks Solutions, and have intimate experience driving partners through industry ecosystems programs, including compliance and training

  Technical knowledge - Strong technical knowledge of enterprise network, cloud, or endpoint security and services, as well as an in-depth understanding of the industry, competitors, and market trends - Candidates must have experience in pre-sales engineering or technical sales roles

  Sales experience - Candidates must have a strong understanding of the sales process and experience working in a sales-oriented environment - They should have a proven track record of meeting or exceeding sales targets from companies in the enterprise networking security industry

  Management skills - Candidates should have experience managing a team of pre-sales engineers or technical sales representatives - They should have strong leadership skills, be able to motivate and coach their team, and have experience in performance management and goal setting

  Communication skills - Strong verbal and written communication skills are essential for this role - Candidates must be able to effectively communicate technical information to both technical and non-technical audiences

  Interpersonal skills - the Ecosystems SE Manager must be able to build and maintain strong relationships with partners, customers, and internal stakeholders - They should have strong collaboration skills and be able to work effectively with cross-functional teams

  Travel - This role will require significant travel, so candidates must be willing and able to travel as needed

  The Team

  Our SE team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire,and empower our potential clients in their journey to security.

  You are empowered with unmatched systems and tools and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Systems Engineering community is driven by the mission to be our customers’ cybersecurity partner of choice, protecting their digital way of life.

  Our Commitment

  We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

  We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] .

  Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

  All your information will be kept confidential according to EEO guidelines.

  The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $178,000/yr to $244,750/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (http://benefits.paloaltonetworks.com/) .

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