Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

　　Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

　　At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

　　Role/Responsibilities :

　　The Moody's ServiceNow Administrator will be responsible for the strategic technical direction and implementation of Moody's ServiceNow environment. The ServiceNow Administrator role is a combination leadership and hands-on administration of software configurations as new functionality or add-ons, help with problem resolution, and test systems for efficiency. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall technical health of the platform.

　　The ServiceNow Administrator will manage all ServiceNow incidents and ensure the quality of updates/records meet standards while also providing general ServiceNow support for users. The ServiceNow Administrator will create and maintain internal documentation to improve service and operations.

　　Roles/Responsibilities

　　Develop strong relationships with business partners and development teams to understand how ServiceNow supports Moody's business goals.

　　Drive solid instance health by following policies and procedures for reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.

　　Providing technical direction and architecture of ServiceNow based business and IT solutions

　　Provide knowledge transfer and training to end users for application support

　　Drive solutions across the platform that align to ServiceNow out of the box capabilities

　　Proactively identify potential bottlenecks and work through resolution with team and stakeholders.

　　Provide technical guidance and serve as an escalation point for the ServiceNow team.

　　Maintain knowledge and understanding of the latest ServiceNow features and product offerings.

　　Drive excellent service delivery and improvement as the ServiceNow Support Team.

　　Determine how best to leverage tools and techniques involving infrastructure as scripting, configuration management, automated testing, and other DevOps techniques to improve delivery quality, speed and experience.

　　Generate and maintain technical design and configuration documents.

　　Troubleshoot issues, perform root cause analysis and provide solutions for problems.

　　Actively take ownership to address issues and solve problems, understanding up and downstream impacts and designing/delivering solutions appropriately

　　Qualifications : 4+ years large ServiceNow instance experience driving architecture and design.

　　4+ years as a developer on a large ServiceNow implementation.

　　4 years of advanced ServiceNow administration, configuration, integration and development experience including technologies like JavaScript, jQuery, AngularJS, HTML, CSS, Webservices API (SOAP or REST), JSON, XML

　　Strong working knowledge of ServiceNow ITSM components such as Service Catalog, Change, Incident, Problem and Knowledge Management

　　Knowledge on Discovery, MID server and CMDB configuration.

　　Collaborates effectively with other ServiceNow administrators and process owners to handle general updates and configuration changes.

　　Experience in managing ServiceNow instance security user/group access, administration, access control lists

　　Experience with deploying the update sets from sub production to production instance.

　　Experience planning and executing a minimum of 3 ServiceNow upgrades

　　Excellent interpersonal, written, and verbal communication skills

　　Ability to work collaboratively with customers and all functional team members

　　Bachelor's degree in Computer Science, Engineering, or other related fields or equivalent professional experience

　　ServiceNow Certified Administrator

　　ITIL v3 foundation practitioner level certification preferred

　　Agile methodology practitioner.

　　Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

　　For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

　　This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

　　Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.

　　Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

　　For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

　　Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.