Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.

　　As the Systems Engineer II, you will maintain, administer, and optimize CDW's messaging and collaboration platforms and services. Intermediate knowledge of Microsoft Exchange services, email routing, and Microsoft's O365 infrastructure is necessary as you collaborate with all peers and internal business partners to ensure positive outcomes.

　　What you will do: Research, troubleshoot, and resolve escalated Office 365 issues and mobile support-related incidents for CDW coworkers. Providing end-user incident support on complex issues. Create, maintain, and modify email-enabled objects (including mailboxes, distribution lists, and Office 365 groups). Help maintain departmental and end-user documentation as it relates to collaboration and messaging Investigate and report on new features and technologies. Work off hours and weekends as instructed by the business. Participate in a rotational on-call schedule. Patch management and various on-prem server operating systems. Follow CDW's policies, standard methodologies, and guidelines for the messaging and collaboration team. Communicate effectively with the Technology Service Desk and associated Business Partners. Maintain a high level of awareness and understanding of the messaging and collaboration team's ecosystem. Provide advice and guidance on operational issues and mentor lower-level engineers. Provide advanced support for CDW's mobility and MDM services. Collaborate with business owners to complete project requirements. Coordinate with IT Help Desk to communicate issue status and respond to questions Act as a technical point of reference for and mentor junior engineers Coordinate with vendors to troubleshoot and repair outages Monitor platforms for failures and performance problems What we expect of you: High School Diploma or equivalent. Intermediate understanding of cloud technologies (Office 365 and Google Workspace). Basic knowledge of design principles for cloud technologies. Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines. Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience. Ability to understand, retain, and communicate routine information. Ability to compose materials such as detailed reports and work-related manuals. A College degree in a technical track is preferred., a plus Understanding of Identity Access Management (Azure SSO,) ., a plus Intermediate understanding of Active Directory, Azure Active Directory, and AAD Connect., a plus Intermediate understanding of server security concepts and hardening practices. ITIL, a plus Technical certifications associated with the chosen professional track, such as Microsoft MS-900 and MS-203 Intermediate PowerShell scripting., a plus Experience with ServiceNow., a plus Strong troubleshooting skills., a plus

　　About us

　　We make technology work so people can do great things.

　　CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen.

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.