Role Purpose

　　The purpose of this role is to provide solutions and bridge thegap between technology and business know-how to deliver any clientsolution

　　Do

　　Bridging the gap between project and support teams throughtechno-functional expertise For a new business implementation project, drive the end to endprocess from business requirement management to integration &configuration and production deployment Check the feasibility of the new change requirements and provideoptimal solution to the client with clear timelines Provide techno-functional solution support for all the newbusiness implementations while building the entire system from thescratch Support the solutioning team from architectural design, coding,testing and implementation Understand the functional design as well as technical design andarchitecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existingproduct by virtue of coding, testing & production Implement the business processes, requirements and theunderlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon theimplementation methodology Provide product support and maintenance to the clients for aspecific ERP solution and resolve the day to day queries/ technicalproblems which may arise Create and deploy automation tools/ solutions to ensure processoptimization and increase in efficiency Sink between technical and functional requirements of theproject and provide solutioning/ advise to the client or internal teamsaccordingly Support on-site manager with the necessary details wrt anychange and off-site support Skill upgradation and competency building Clear wipro exams and internal certifications from time to timeto upgrade the skills Attend trainings, seminars to sharpen the knowledge infunctional/ technical domain Write papers, articles, case studies and publish them on theintranet

　　Stakeholder Interaction

　　Stakeholder Type

　　Stakeholder Identification

　　Purpose of Interaction

　　Internal

　　Lead Consultant

　　Reporting & updates

　　Onsite Project Manager/ Project Teams

　　To provide off-site support and inputs as per client requirements

　　External

　　Clients

　　For solutioning and provide support

　　Display

　　Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - CompetentLeveraging Technology - In-depth knowledge of and mastery overtechnology domain that commands expert authority respect-MasterFunctional/Technical Knowledge - Specific to the functional and ERPsystem in depth knowledge of the function processes and system and ERPfunctionality-Master

　　Competency Levels

　　Foundation

　　Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

　　Competent

　　Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.

　　Expert

　　Applies the competency in all situations and is serves as a guideto others as well.

　　Master

　　Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.

　　Behavioral Competencies Formulation & Prioritization Innovation Managing Complexity Client centricity Execution Excellence Passion for Results

　　Deliver

　　No.

　　Performance Parameter

　　Measure

　　1.

　　Contribution to customer projects

　　Quality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange requests implemented, zero customer escalation, CSAT

　　2.

　　Automation

　　Process optimization, reduction in process/ steps, reduction in no.of tickets raised

　　3.

　　Skill upgradation

　　# of trainings & certifications completed, # of papers, articleswritten in a quarter

　　Backoffice associates