Overview

　　Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner.

　　First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.

　　SVB Be Part of a Bank Like No Other

　　When you work with the world's most innovative companies, you know you're making a difference.

　　Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

　　They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

　　Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

　　Responsibilities

　　• Communicate and advocate the product vision.

　　• Ability to define roadmaps and provide strategic direction based on client needs, industry standards, competition and regulatory changes and to help drive operational cost efficiencies and streamline processes

　　• Analyze existing client usage data, detail client experience impacts and define migration plans accordingly

　　• Define product usage analytics to drive insights and decisions.

　　• Document user stories which have the appropriate level of detail needed for the development team to size accurately

　　• Groom product backlog lead through Agile routines and methodology ensuring backlog is sized appropriately (Epics, Stories) based on backlog order

　　• Act as a subject matter expert for payment import functionality; be fully conversant in the market practices and trends, provide expertise to sales and customer focus group discussions

　　• Work with User Experience team to define research necessary and develop design concepts for improved client experience

　　• Work collaboratively with IT development and third-party vendor teams to make channel improvements and to commit backlog items to sprint deliverables (negotiate on what gets put in each sprint).

　　• Work with development teams to address questions / concerns during sprints.

　　• Proactively collaborate with cross-functional team members in Implementation, Client Service, Operations, Legal and Sales

　　• Solicit feedback and buy-in from cross-functional team members

　　• Articulate value and ROI of use cases and solutions through success metrics and benchmarking

　　The base pay for this position is relative to your experience but the range is generally from $138,322.00 to $207,484.00 per year. This position is eligible for variable compensation, which may be in the form of incentive, bonus, or commission pay. First Citizens offers a competitive benefits program which you can review here: https://jobs.firstcitizens.com/benefits

　　Qualifications

　　Basic Requirements:

　　• B.S. degree or (HS Diploma or GED with 4 years of relevant experience)

　　• 4+ years of product experience in the payment or financial services industries, preferably serving commercial/business clients

　　Preferred Qualifications:

　　• MBA is a plus

　　• Strong leadership capabilities

　　• 2+ years of experience with agile software development

　　• Strong technical acumen

　　• Strong client focus including ability to think in terms of client experience/perspective

　　• Exceptional interpersonal and communications/presentation skills

　　• Strong analytical skills including familiarity with commercial banking and data analysis

　　• Ability to do what it takes to make your product and team successful: from writing user stories to hunting down the root cause of user frustration