Overview

　　To oversee, manage and direct Navy Federal’s Savings & Membership Innovation division, including Projects & Systems, Strategy, and Training branches. Provide division leadership to support the success of four key product teams within Navy Federal Credit Union: Membership, Savings, Debit Cards, and Digital Payments. Adopt and implement new strategies, flexible and efficient technologies, platforms, and processes to improve products and services within the Savings & Membership Department. Lead the development and implementation of department strategy and collaborate with department executives and related key personnel to execute short and long-term goals. Co-lead systems and technology implementations to achieve scalable and innovative platforms to improve efficiency and productivity. Direct Savings & Membership Innovation activities to drive department and corporate objectives, while ensuring alignment with the strategy, mission, vision, and values. Reports to SVP Savings & Membership.

　　Responsibilities

　　Assume responsibility/accountability for the leadership, direction, and management of the Navy Federal Savings & Membership Innovation division

　　Provide strategic recommendations to senior executive leadership regarding platforms and enterprise technologies that accelerate the delivery of business capabilities

　　Drive adoption of data as a critical enabler to making data driven decisions across the department and enterprise. Collaborate with senior executive leadership to develop, drive, and execute department strategy

　　Direct division operations to achieve goals and objectives, proactively affecting change by embracing new, flexible, and agile approaches as appropriate and challenging the status quo

　　Oversee the management of department technology and project portfolio and ensure efficient and effective execution of initiatives

　　Partner with technology and experience teams across the organization to ensure products, services, and experiences are designed and delivered to meet desired outcomes

　　Adopt and implement strategies to better serve our members through digital transformation

　　Partner with department executives, leadership and other key personnel to create and execute a strategic roadmap centered around best in class initiatives leveraging data, insights, and trends to implement short and long-term strategies that promote and achieve a culture of excellence

　　Develop and communicate a comprehensive department strategy aligned with the organization’s goals for Member Centric, Employee Powered, and Scalable & Flexible

　　Align staff and resources, processes and technologies to identify, implement, and optimize automation enhancement opportunities to improve quality and reduce manual work

　　Analyze the external environment (e.g., competitor practices, member needs and preferences, economic trends) and the internal environment (e.g., available technology, resource demands, existing Navy Federal practices and policies) and assimilate industry trends and best practices, new technologies, analytics, and continuous process improvements into department strategy

　　Provide in-depth analysis, reporting and recommendations for improving efficiency, communications, and member satisfaction to include analysis of competitive positioning, new product/service offerings, and cost-benefit considerations

　　Anticipate internal and/or external business challenges including regulatory, systems, and data issues

　　Ensure strategic alignment of department initiatives involving selection, evaluation and management of products, systems, and technologies that optimize Savings & Membership operations

　　Establish credibility throughout Navy Federal, and with executive peers, as an effective spokesman for his/her area of responsibility, and developer of solutions for business challenges

　　Monitor stakeholder and vendor relationships and expectations; ensure support, awareness and understanding through effective communication of new products, systems, and technologies to appropriate parties

　　Engage key stakeholders and leadership to re-design processes by identifying root causes and improvement opportunities

　　Perform supervisory and managerial responsibilities as leader of the program

　　Set direction to ensure goals and objectives align with corporate and division strategy

　　Select management and other key personnel; oversee talent development and succession planning

　　Oversee the preparation and execution of division Annual Financial Plan and budget

　　Manage merit pay in accordance with specified objectives and guidelines

　　Perform other duties as assigned

　　Qualifications

　　Extensive business and product experience in payments, deposits, debit cards, and customer onboarding

　　Extensive experience managing operations and technology systems in a large financial institution

　　Extensive experience leading and managing technical teams in agile

　　Advanced knowledge of technology product management and lean portfolio management

　　Extensive experience working with large, enterprise-wide automation platforms & technology systems

　　Extensive experience in unlocking team potential

　　Extensive experience in demonstrating thought-leadership, initiative taking, decision-making and creativity in solving business problems

　　Extensive experience in driving change management and influencing organizational culture and values

　　Extensive experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact

　　Expert skill developing and implementing programs in a leadership role, providing vision and strategic thinking around a full range of technical decisions and issues

　　Expert skill in leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

　　Extensive experience in client/vendor management to achieve strategic/tactical goals and implementation

　　Expert analytical/quantitative, reconciliation and deductive reasoning skills

　　Expert skill interpreting and synthesizing large amounts of information

　　Expert skill leading with diplomacy and tact while maintaining appropriate assertiveness and persistence

　　Expert skill in results-oriented leadership in a challenging environment

　　Expert verbal, written, interpersonal communication and presentation skills

　　Expert skill in being adaptive/flexible; acquire, recognize & apply new information

　　Expert skill influencing and building consensus with business partners

　　Extensive experience in supervising and leading professional employees

　　Expert verbal, written, interpersonal, and presentation skills

　　Master’s degree in Business Administration (MBA), Economics, or related field, or the equivalent combination of education, training and experience

　　Advanced degree in Science, Technology, Engineering or related field, or the equivalent combination of education, training and experience

　　Hours: Monday - Friday, 8:00AM - 4:30PM

　　Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

　　Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.

　　About Us

　　You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

　　• Military Times 2022 Best for Vets Employers

　　• WayUp Top 100 Internship Programs

　　• Forbes® 2022 The Best Employers for New Grads

　　• Fortune Best Workplaces for Women

　　• Fortune 100 Best Companies to Work For®

　　• Computerworld® Best Places to Work in IT

　　• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

　　• Fortune Best Place to Work for Financial and Insurance Services

　　Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

　　Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

　　Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

　　REQNUMBER: 16200