At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

　　Job Overview

　　TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

　　What your background should look like:

　　Responsibilities:

　　• Guides team on the execution of duties, proper procedures, policies and requirements.

　　• Organizes and facilitates ongoing development, evaluation/testing, and maintenance of processes and documentation in area of responsibility. (e.g., HR Service Center scripts, Standard Operating Procedures)

　　• Responsible for the development and implementation of operational standards and processes that directly contribute to optimal results, effectiveness, and efficiencies of the HR Service Center team.

　　• Performs audits and validations of HR Service Center transactions.

　　• Evaluates vendors based on selection criteria, proposes vendors to management, and provides vendor performance feedback.

　　• Monitors processes, work flow and volume to ensure adherence to partnership agreements and turnaround time, takes corrective actions and ensures excellent customer experience.

　　• Develops, reports, and reviews metrics to drive performance, identify trends, and develop/implement process improvements, escalating issues and proposed solutions as appropriate.

　　• Analyzes and corrects errors and ensures proper quality controls are in place to avoid future errors.

　　• Ensures all company, federal, state, local, and other applicable compliance requirements are met.

　　• Manages a team of HR Services employees. Allocates resources to direct reports, gives support and feedback on work performance, provides coaching and training for career development and drives a high-performance culture.

　　Requirements:

　　• Bachelor degree (or equivalent); advanced degree preferred.

　　• Typically requires 5+ years of functional experience (e.g., HR call center/service center, HR functional area)

　　• Typically requires first supervisory experience.

　　• Experience and understanding of enabling technologies (e.g., case management, manager self-service) and how they work within a customer service business environment.

　　• Strong professional and HR operational knowledge.

　　• Understanding of end-to-end processes.

　　Competencies

　　SET : Strategy, Execution, Talent (for managers)

　　Values: Integrity, Accountability, Teamwork, Innovation