Who we are

　　Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

　　Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

　　Recent awards we’ve won include:

　　Glassdoor's Highest-Rated Tech Companies for Culture and Values 2023

　　Great Place To Work Certified™ 2023

　　Best Place to Work by Built In 2023

　　Financial Times The Americas’ Fastest Growing Companies 2023

　　Deloitte Fast 500 Companies

　　We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

　　About the role:

　　The Support Learning & Development team is looking for a Training Coordinator to ensure that onboarding and ongoing learning experiences are well-organized, thoroughly communicated and engaging. You will work closely with Samsara’s Support Enablement Specialists, Support Workforce Management, and our frontline Support leaders to coordinate live and virtual/online training for a growing 24x7 Global Customer Support team. The role reports to the Support Learning & Development Manager and sits on the Support Operations team. This role will require you to work from our Mexico City office as needed to handle support escalations.

　　You must reside within a 1.5 hour commuting distance from the office.

　　You should apply if:

　　You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.  Click here to learn about what we value at Samsara.

　　In this role, you will:  Organize, schedule, and communicate the details of training sessions for onboarding and ongoing training across multiple global time zones Work with our BizTech/IT team to ensure new employees have the systems access they need for their role Track the progress and performance of new agents during and after onboarding Track course completions for Technical Support in our Learning Management System Provide feedback to our content teams on knowledge documentation and training materials to ensure they are accurately maintained Perform user testing of training content in the Learning Management System to ensure it functions properly Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role:

　　2+ years of experience coordinating live and remote training events Expert use of Slack, Zoom, Google Calendar Stellar organization skills, lending to the ability to manage the details of multiple training events at the same time across global time zones Excellent written and verbal communication skills Strong problem-solving mentality An ideal candidate also has:

　　Proficiency using Google Sheets for reporting Experience with a Learning Management System such as Lessonly Bilingual English/Spanish  

　　At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

　　Benefits

　　Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

　　Accommodations 

　　Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

　　Flexible Working 

　　At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company. 

　　Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Samsara employees.