Summary This position is located in location negotiable, Federal Student Aid, Office of Student Experience and Aid Delivery, Delivery Systems and Extended Workforce Support Directorate in Washington, DC. The Delivery Systems and Extended Workforce Support Directorate is responsible for contractor onboarding, training and general enablement, oversight of the Customer Relationship Management (CRM) tool used to track the workflows and progress. Responsibilities Supervisory Program Manager/Senior Manager AD-340-00- SM, AD-0340-00, duties include: Directs the full scope of program operations and develops and executes acquisition strategies, goals, plans, processes, and procedures to meet requirements in accordance with ED instructions and process and acquisition policies and as appropriate. Provides overall direction and guidance for the full scope of FSA operations related to planning and execution of manpower, recruitment, logistics, financial resources, and contracts. Exercises independent judgment and applies exceptional executive managerial skills with a broad background in program management. The highly technical work is critical to carrying out FSA’s mission and ED program efforts and is fully responsible for the efficient and economical use of resources necessary to accomplish the mission. Requirements Conditions of Employment Qualifications ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT. MINIMUM QUALIFICATION REQUIREMENTS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards. Specialized experience for the AD-0340-00 (Senior Manager) is demonstrated by performing one year of experience equivalent to the GS-15 Equivalent level in at least two (2) of the following three (3) duties or work assignments: Experience in contract management overseeing loan servicing vendors to adhere to contract specifications related to the delivery of student aid programs. Experience with leading the implementation of complex programs, systems, and solutions related to the delivery of student aid. Experience with Loan Servicing Operations to include managing systems and Title IV Higher Education Act (HEA) loan processing. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Credit will be given for all appropriate qualifying experience. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. Any individual who is currently holding, or has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet time-in-grade requirements (must have served 52 weeks at the next lower grade or equivalent in the Federal service). Time-in-grade requirements must be met by the closing date of this announcement. Time-In-Grade requirements also apply to former Federal civilian employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Education Education cannot be substituted for experience for this position and grade level. Foreign Education: Education completed in foreign colleges or universities may be used to meet education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. If you are using foreign education to meet qualification requirements, you must submit a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, please click Foreign Education. Additional Information APPLICATION LIMIT: This vacancy announcement is limited to the first 50 applications received and will close at 11:59PM Eastern Time on the day that we receive the 50th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first. We encourage you to read this entire vacancy announcement prior to submitting your application. This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate. Equal Employment Opportunity: We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, status as a parent, marital status, or political affiliation. People with Disabilities: We are committed to expanding access to employment by hiring people with disabilities; providing reasonable accommodations for people with disabilities; and, identifying and removing barriers to work. Persons with disabilities, including disabled veterans, may apply for jobs filled either competitively (where qualified individuals compete with one another through a structured process), noncompetitively (where a qualified individual may be selected based on a special hiring authority), or through an excepted appointing authority for people with disabilities (i.e., Schedule A). If you require a reasonable accommodation for any part of the application process, please contact us. The decision on granting reasonable accommodation is made on a case-by-case basis. For more information, please visit: http://opm.gov/disability/PeopleWithDisabilities.asp Veterans’ Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email [email protected] to schedule a session with a career counselor (“Veterans Counseling Session” should be placed in the subject line of the email). Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and subject to a pre-appointment investigation/background check. Level of Risk and Sensitivity: Level of this position T2 and the sensitivity is Moderate.