Summary

　　This position is located in the New Service Design and Development Division, Office of Consular Systems and Technology Division, Bureau of Consular Affairs (CA/CST/NSDD). NSDD is responsible for selecting, designing, and implementing new IT services in addition to functioning as the software developer and integrator supporting CA and external customers both domestically and overseas. The incumbent also serves in a senior advisory role to management.

　　Duties Manage a team of highly independent professionals in the development of online or digital projects and programs which may include data and digital analytics, content management, information architecture, and management of web services. Oversee professional staff as they develop guidelines, procedures, and operational changes that improve the effectiveness and consistency of programs, to ensure customers' digital experiences are effectively measured and managed. Responsible for the direct management of assigned personnel; ensures the smooth integration of matrixed personnel into assigned programs and projects. Establish professional relationships with peers and executives, lead the analysis and implementation of innovation in assigned branch, ensure effective coordination and collaboration, and emphasize the importance of critical thinking. Set vision and lead assigned staff to improve assigned program areas objectives, goals, and methods with an overall goal of improving program delivery, identifying actual or potential problem areas and risks which may impact program operations.

　　Requirements

　　Conditions of Employment U.S. Citizenship is required. Must be able to obtain and maintain a Top Secret security clearance. One year probationary period, unless excepted by regulation. This is a supervisory position. New supervisors must successfully complete a 1 year probationary period. Incumbent will be subject to random drug testing. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: www.dhs.gov/E-Verify/ Statement of Employment & Financial Interest required prior to appointment. Qualifications

　　Applicants must meet all the qualification requirements described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

　　Applicants applying for the GS-15 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:

　　1. Attention to Detail - planning work to accomplish goals of NSDD Division

　　2. Customer Service - providing technical advice on requirement modification

　　3. Oral Communication - obtaining cooperation from counterparts in other agencies

　　4. Problem Solving - deciding on solutions to problems facing subordinates

　　AND Have at least 1 full year of specialized experience equivalent to the GS-14 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.

　　Qualifying specialized experience must demonstrate the following: Experience in the development, implementation and ongoing management of enterprise-wide digital technology plans, programs, and microservices to improve the delivery of assigned programs and projects. Experience with theories, techniques, and methodologies of product management, to ensure optimum utilization of assigned resources. Experience implementing improvements based on analytical results, to include stakeholder and third-party input, to integrate the customer experience and facilitation of services to the public. Experience delivering large-scale IT projects successful on time, on budget, and on value. Experience developing strategic plans and experience coordinating, communicating, and implementing large IT system initiatives. NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-15 position.

　　In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to "see the job through." Applicants must meet all the required qualification requirements, including education and any selective placement factors described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

　　Education

　　See the qualifications section of this vacancy announcement for education requirements, if applicable.

　　Additional information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or [email protected]. If eligible, telework and/or remote work agreements may be permitted with supervisory approval. Please note that any approved remote work arrangement is subject to the locality pay area of the alternative telework worksite. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions. Benefits

　　A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

　　Review our benefits

　　Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated

　　You will be evaluated for this job based on how well you meet the qualifications above.

　　Once the application process is complete, a review of your resume will be conducted and compared against your responses to the assessment questions to determine if you are qualified for this job. Note: Responses to questions that are not fully supported by the information in your resume may result in adjustments to your rating.

　　Applicants who meet the minimum qualification requirements, as described in the "Qualifications" section of this announcement, will be assigned to one of three quality categories: Qualified - In addition to meeting minimum qualifications, applicants must demonstrate a basic level of the required competencies (knowledge, skills and abilities) for the position. Well Qualified - In addition to meeting minimum qualifications, applicants must demonstrate proficiency in some but not all of the required competencies (knowledge, skills, and abilities) for the position. Highly Qualified - In addition to meeting minimum qualifications, applicants must fully demonstrate proficiency in all of the required competencies (knowledge, skills and abilities) for the position. Highly Qualified applicants may be referred to the hiring manager for further consideration and possible interview. The category assignment is a measure of the degree in which your background matches the competencies (knowledge, skills, and abilities) required for this position. Your qualifications will be evaluated on the following competencies:

　　- Knowledge of information technology specialty areas

　　- Ability to apply program management principles, methods, and practices

　　- Ability to develop, interpret and apply policies governing information technology throughout the agency

　　- Knowledge of information technology life cycle management concepts

　　- Ability to lead individuals and teams

　　- Ability to manage a staff and resources

　　Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the Highly Qualified category [,except when the position being filled is scientific or professional at the GS-09 grade level, or higher. This position is considered scientific/professional. Other 10-point preference eligible and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligible applicants within the category in which they qualify. View information on veterans' preference on OPM's Fed Hire Vets website.

　　Agency and Interagency Career Transition Assistance Program (CTAP and ICTAP) Eligibles: If you have never been a Federal employee, you are not CTAP or ICTAP eligible. View information about CTAP and ICTAP eligibility on OPM's Career Transition Resources website. You must be rated in the Well-Qualified category for this position and submit the supporting documents listed under the required documents section of this job announcement to receive consideration for selection priority.

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