Job Description

　　How will you make an impact? As a Pharma Services Group (PSG) Site IT Lead, you will be responsible for the Information Technology Support function lead at the local site. As part of this role, you will closely align with the Site Leadership Team and IT Business Partner, on all site, IT support-related endeavors and supply as a member of the IT Service Delivery Leadership Team toward the development of the function globally. Additionally, you will provide technical leadership to the members of the end-user support team, while building excellent business partnerships with site business partners.

　　What will you do?

　　The primary services delivered include, but are not limited to, business colleague support (desktop, access & administration), support during Major Incident Management events, support during Quality, Regulatory, or Sarbanes-Oxley (SOX) audits. GxP regulatory support and customer-specific data delivery.

　　How will you get here?

　　Perform desktop and local network support as applicable. Perform server, enterprise storage, and virtualization technology support.Embody the concept of Quality at the local PSG Site(s), and become a true partner in maintaining overall IT Quality Governance for the site.Serve as the main point of escalation for local site Service Issues / Requests. Partner with local Senior leadership team. Develop the site's technical roadmap and budget in collaboration with the IT Business Partner. Mentor Local / Global Enterprise Technology Operations (ETO) IT teams to maintain and enhance IT services provided to local business colleagues.Develop positive relationships with Enterprise Technology Operations and other PSG IT regional leadership teams to deliver outstanding service.Bring to bear common standards and tools.Collaborate with business colleagues to understand local support needs and develop effective plans to address those needs.Use ITIL and Process Improvement methodologies (such as Six Sigma, Lean, Practical Process Improvement (PPI), etc.) to drive process improvements in IT processes and IT support services.Document, track, and measure key performance metrics to demonstrate compliance with agreed service levels.Establish and implement objectives, budgets, schedules, and work plans as required by the local site(s) and PSG IT Organization. Embody the Thermo Fisher 4i values: integrity, innovation, intensity, and involvement every day ! Align with the company's Global IT Policies & Procedures.

　　Requirements

　　Bachelor's Degree in Computer Science, equivalent experience and education. Where applicable for the local site(s), the candidate should have 5 + years of experience working as part of an team of IT professionals in a very fast-paced, large company environment.Prior experience supporting a mix of on-premise, hybrid, and Cloud-based applications. Experience of working in a regulated pharma environment, preferably. Experience in safeguarding company assets and preserving data privacy (e.g. GDPR).Demonstrable understanding of Good Manufacturing Practices (GMP) and Computers Systems Validation (CSV).Demonstrable experience in working with diverse IT colleagues across various geographies and disciplines ! ITIL Foundations Certification a plus.Six Sigma Green Belt/Black Belt certification a plus.Confirmed knowledge of interpreting business needs and translating them into support services.Ability to work in a team structure, make decisions, address problems, communicate inside & outside the organization.Strong analytical, prioritization, and organization skills. Excellent written and verbal communication skills.Ability to communicate technical concepts to non-technical business partners. Strong customer service/relationship building skills.Ability to work in a highly matrixed environment.Capacity to make decisions or recommendations based on sound judgement and fact gathering.Ability to quickly understand and adjust to evolving business needs.Strong negotiating, problem-solving, conflict resolution, and influencing skills. Clear understanding of the project management lifecycle.Ability to juggle and prioritize numerous tasks within a collaborative team environment.Validated flexibility and willingness to do what it takes to get the job done. Drive and desire to learn and grow both technical and functional skills.