Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

　　Learn more about our culture and how we make our employees happier through The Sprinklr Way.

　　Job Description

　　What You'll Do

　　The Success Manager owns delivery and program management to ensure customers are realising value and are renewable.

　　Program manage to deliver what the customer is paying for. Complete oversight and seamless management of the post-sales customer journey (services, support, product management, executive alignment) across the global footprint of the account.Be an expert on the Sprinklr Platform to drive adoption and consumption. You know how all our products can be used to create value for customers and their business goals, and become a trusted advisor driving digital transformation.Make sure the customer sees business value. Continually align to the positive business outcomes and customer use cases and ensure delivery, including:Identifying and mitigating risksAssessing, quantifying and aligning with customers on value deliveredOwning renewal on current termsIdentifying upsell opportunities

　　Who You Are & What Makes You Qualified?

　　To program manage to deliver what the customer is paying for, you are:

　　Experienced in program and project management for global customersEfficient management of a customer renewal cycle and driving 90%+ retention across a BoBHighly organized and detail-orientedLikeable with strong communication, and motivational skillsSkilled in building relationships and flawlessly navigating company ecosystems to solve customer challengesExperienced driving the social and marketing strategies across enterprise customers, up through C-suites (IE CMO)

　　To be an expert on the Sprinklr Platform to drive adoption and consumption, you are:

　　Able to master all 4 Sprinklr products, with experience maximizing platform features to exceed client expectationsContinuously solving customer challenges, while providing thought leadership to align to best practices

　　To make sure the customer sees business value, you are:

　　Experienced working with multinational, Fortune 100 enterprise brandsKnowledge working alongside customers, at all levels, to understand their business and map platform value back to challengesQuick to understand problems and passionate about solving themUnderstand the importance in offering smart, thought-leadership to drive your customers forward

　　Additional Qualifications

　　5+ years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organizationIdeally with experience in CCaaS / Customer ServiceDemonstrated experience and a passion for the social technology universe (i.e., Facebook, Twitter, YouTube, Instagram, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software)Experience using customer success software, CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Slides)Fluent in German, EnglishExpected to travel up to 25-30% of the time on average

　　Why You'll Love Sprinklr:

　　We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

　　For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

　　We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

　　We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

　　We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

　　EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

　　Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodations, please let us know by filling out this form.