About the Team

　　On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners.

　　About the Role

　　Strategic Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention. You will report into Senior Manager, Regional Partner Strategy on our Strategic Partner Management team.

　　You’re excited about this opportunity because you will…

　　Manage merchant relationships across your book of business, while building towards the team's goals

　　Present quarterly business reviews that highlights wins and opportunity areas for your merchant accounts

　　Minimize churn and redirect our partners to opportunities of expansion, using DoorDash products

　　Use data to test daily operational processes to keep our merchants efficient

　　Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform

　　We’re excited about you because…

　　You have 4+ years of experience in a client-facing sales / account management role or related experience

　　You empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption

　　You are a thoughtful, merchant first thinker who can create data-driven recommendations using excel (can maintain complex spreadsheets) and google sheets

　　You navigate sales tools with ease (Salesforce, Sales Navigator)

　　You happen to also be fluent in French (not required)

　　About DoorDash

　　At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 

　　DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

　　Our Commitment to Diversity and Inclusion

　　We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

　　If you need any accommodations, please inform your recruiting contact upon initial connection.

　　Compensation

　　The location-specific base salary range for this position is listed below.  Compensation in other geographies may vary.

　　Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.  For roles that are available to be filled remotely, base salary is localized according to employee work location.  Please discuss your intended work location with your recruiter for more information.

　　DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

　　The estimated pay range for this position represents total on-target earnings (including base salary and on target incentive pay). In addition, the compensation package for this role also includes opportunities for equity grants.

　　British Columbia Pay Range:

　　$76,000—$95,000 CAD