Who we're looking for

　　Zendesks award-winning marketing team is looking for an experienced, hands-on senior event experience professional to join us on a journey of becoming an iconic software company. The successful candidate will play a pivotal role in planning, driving, and optimising our strategic marketing events across the EMEA region to drive brand awareness, generate leads, and support overall business growth.

　　This is a senior position that requires strategic approach to events, strong project management skills, and a deep understanding of event marketing in the SaaS industry. If you have a passion for delivering unforgettable experiences across a range of formats, with demonstrable return on investment and extensive cross-functional collaboration, we want to hear from you.

　　What you'll be doing

　　Develop and implement a comprehensive regional event strategy in EMEA aligned with the company's overall marketing and business objectivesLead all aspects of end-to-end event management for flagship EMEA events, including event concept development, planning, execution, and post-event analysisPartner with field marketing, engagement marketing, content, creative, sales and other go-to-market teams to ensure seamless and consistent event execution across EMEAManage event vendor relationships, contracts, and budgetsMeasure, analyse, and report on the success of the event programme, providing insights and recommendations for continuous improvement as well as closely tracking programme ROIConduct thorough market research and stay up-to-date with regional event landscape as well as emerging event technologies to identify and proactively propose innovative event concepts

　　What you bring to the role

　　BA/BS degree in Marketing, Business or related field5+ years experience in strategic event management or field marketing with events component, preferably in the SaaS or technology industry in EMEA or globallyProven track record of planning and organising successful marketing events, including conferences, trade shows, smaller-scale VIP events, as well as virtual events or webinarsExcellent communication and interpersonal skills, ability to collaborate effectively with cross-functional teams, senior executives, and external partnersData-driven approach, capable of analysing event engagement metrics and ROI, and making data-backed recommendationsCustomer-focused with passion & empathy to help businesses improve how they engage with their customersFlexibility to travel within the EMEA region as needed to support event execution

　　Where We Work:

　　Fully Flexible:

　　In this role, youll work primarily remotely with the support of a dynamic and caring team. Well provide you with the digital tools and experiences to be together-even when were apart. Being digital first doesnt mean were digital only. Youll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.