Home
/
Account Management
/
Strategic Account Manager - Benelux & Nordics
Strategic Account Manager - Benelux & Nordics-March 2024
Flexible / Remote
Mar 17, 2025
ABOUT ATLASSIAN
Atlassian builds enterprise software that helps every member of every team and department stay on track, on point, and on top of their game. Atlassian develops products geared towards software develop
10,000+ employees
Technology
VIEW COMPANY PROFILE >>
About Strategic Account Manager - Benelux & Nordics

  Job description

  Are you passionate about working with Enterprise customers and have experience with account management, customer success or SaaS sales? Do you enjoy working hand in hand with cross-functional teams to increase customer engagement, while also being part of a company that's experiencing phenomenal growth? Our mission is to "elevate customer's value realization across Atlassian solutions by partnering throughout the customer journey to optimize revenue retention and growth" With over 260,000 customers worldwide, our Strategic Account Management team owns retention for 800 of our largest Enterprise customers worldwide; representing Atlassian's product portfolio, including Jira Software, Confluence, and Jira Service Management.

  You will drive retention increases across Atlassian's product portfolio by proactively engaging on strategic renewals and discovering expansion, upsell, upgrade & cross-sell opportunities. You will partner closely with our Strategic Account Team to drive Total Book of Business growth. You will be leading Cloud & Data Center sales cycles end-to-end. You are responsible for providing deal support on large strategic opportunities, including white space analysis, install base research and quoting support.

  We are looking for team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition they need to be able to prioritize high value activities amongst competing priorities.

  More about you

  The team is comprised of proactive, resilient, and empathetic Strategic Account Managers, specializing in retaining and growing Atlassian's full suite of products and services. We have shared performance metrics and goals to inspire collaboration and teamwork, but above all, we believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our retention model.

  In your first 90 days, we'll expect you to have:

  A team player mindset; driving collaboration and engagement scope with internal stakeholdersA customer first mentality advocating for the customer's interests, solving complex problems, influencing outcomes, and aligning with Atlassian's strategyEffective communication and active listening skills whilst leading renewal and expansions from start to finish, and engaging with senior stakeholdersA strategic approach in reviewing the account footprint (account planning, renewal planning) and prioritizing customer engagements to maximize account growth and retentionAn ability to continuously learn and implement feedback

  Minimum Required Experience:

  Five or more years experience in account management, software renewals, customer success or other relevant business areasExperience selling Enterprise SaaS productsAbility to establish rapport and build relationships and trust with key customer and internal stakeholders within regionProven track record of meeting or exceeding performance goalsExperience managing net-new sales cyclesFluent in Dutch

  It's great, but not required, if you have:

  Experience working with Channel partners to retain and grow customer accountsIndustry and/or market specific knowledgeExperience using Salesforce, Clari and Tableau

  Responsibilities Include:

  As part of the account team, you manage renewals & expansions across a sizable product portfolioMaximize software retention rates through effective inside sales techniques over the phone, video and email while also minimizing customer churn.Lead end-to-end sales motions for our Cloud and Data Center platformsPartner with our Strategic account team on account planning and driving total book of business growth through whitespace analysis and install base researchIncrease customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunitiesMaintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partnersAbility to co-sell and collaborate with solution partners across majority of opportunitiesForecasting a pipeline for renewals, upsell and cloud migration opportunities

  More about our benefits

  Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

  More about Atlassian

  Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and alignedcollaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
EQ Partner, People & Organizational Behavior
The Trade Desk is transforming the way global brands, and their agencies, advertise to audiences around the world. Why? Because at its best, the internet is an open marketplace of ideas, content, and
KEY ACCOUNT MANAGER (M/W/D)
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. JOB OVERVIEW: Kries is part of the Energy T
Support Account Manager
Job Summary The Support Account Manager plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Please note t
Territory Account Manager- Nashville/Birmingham
Site Name: USA - Tennessee - Nashville, USA - Alabama - Birmingham Posted Date: Nov 27 2023 Territory: Nashville and Birmingham Company Overview ViiV Healthcare is a global specialty HIV company, the
Key Account Manager (Netherlands-South Region)
Site Name: Netherlands - Amersfoort Posted Date: Nov 28 2023 Job Purpose: As Key Account Manager, you are representing GSK and our respiratory portfolio to our customers in the South of Netherlands.
EQ Partner, People & Organizational Behavior
The Trade Desk is transforming the way global brands, and their agencies, advertise to audiences around the world. Why? Because at its best, the internet is an open marketplace of ideas, content, and
Director of China Policy & Public Affairs - Shanghai
Position Summary This position is responsible for leading Pfizer's in-market engagement with Chinese local government authorities to shape Pfizer's operating environment, form collaborations to advan
Programmable Logic Designer Architect Lead / Clearance / Orlando, FL
Job ID: 648283BR Date posted: Sep. 27, 2023 Program: Orlando / AP / SP / SP Sensors Description:Here at Lockheed Martin, we help our customers tackle their hardest missions. Those missions that deman
Account Manager, Government
Government, Account Manager About Grainger: Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the
Branch Team Lead (Full Time)
About Grainger: Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and u
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved