Job description

　　Are you passionate about working with Enterprise customers and have experience with account management, customer success or SaaS sales? Do you enjoy working hand in hand with cross-functional teams to increase customer engagement, while also being part of a company that's experiencing phenomenal growth? Our mission is to "elevate customer's value realization across Atlassian solutions by partnering throughout the customer journey to optimize revenue retention and growth" With over 260,000 customers worldwide, our Strategic Account Management team owns retention for 800 of our largest Enterprise customers worldwide; representing Atlassian's product portfolio, including Jira Software, Confluence, and Jira Service Management.

　　You will drive retention increases across Atlassian's product portfolio by proactively engaging on strategic renewals and discovering expansion, upsell, upgrade & cross-sell opportunities. You will partner closely with our Strategic Account Team to drive Total Book of Business growth. You will be leading Cloud & Data Center sales cycles end-to-end. You are responsible for providing deal support on large strategic opportunities, including white space analysis, install base research and quoting support.

　　We are looking for team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition they need to be able to prioritize high value activities amongst competing priorities.

　　More about you

　　The team is comprised of proactive, resilient, and empathetic Strategic Account Managers, specializing in retaining and growing Atlassian's full suite of products and services. We have shared performance metrics and goals to inspire collaboration and teamwork, but above all, we believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our retention model.

　　In your first 90 days, we'll expect you to have:

　　A team player mindset; driving collaboration and engagement scope with internal stakeholdersA customer first mentality advocating for the customer's interests, solving complex problems, influencing outcomes, and aligning with Atlassian's strategyEffective communication and active listening skills whilst leading renewal and expansions from start to finish, and engaging with senior stakeholdersA strategic approach in reviewing the account footprint (account planning, renewal planning) and prioritizing customer engagements to maximize account growth and retentionAn ability to continuously learn and implement feedback

　　Minimum Required Experience:

　　Five or more years experience in account management, software renewals, customer success or other relevant business areasExperience selling Enterprise SaaS productsAbility to establish rapport and build relationships and trust with key customer and internal stakeholders within regionProven track record of meeting or exceeding performance goalsExperience managing net-new sales cyclesFluent in Dutch

　　It's great, but not required, if you have:

　　Experience working with Channel partners to retain and grow customer accountsIndustry and/or market specific knowledgeExperience using Salesforce, Clari and Tableau

　　Responsibilities Include:

　　As part of the account team, you manage renewals & expansions across a sizable product portfolioMaximize software retention rates through effective inside sales techniques over the phone, video and email while also minimizing customer churn.Lead end-to-end sales motions for our Cloud and Data Center platformsPartner with our Strategic account team on account planning and driving total book of business growth through whitespace analysis and install base researchIncrease customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunitiesMaintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partnersAbility to co-sell and collaborate with solution partners across majority of opportunitiesForecasting a pipeline for renewals, upsell and cloud migration opportunities

　　More about our benefits

　　Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

　　More about Atlassian

　　Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and alignedcollaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.