Hiring Immediately!

　　At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

　　You'll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true. By living our Values daily and being your authentic self, you help us reimagine the future of an entire industry by making everyone look, feel and do good.

　　Be yourself & more at H&M.

　　Overall Job Summary: The Store Visual Manager is responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience. The Store Visual Manager will ensure the store has the Best Team and support their development, as well as working with succession planning, talent development, and structured performance management for the team based on results, values, and leadership. The Store Visual Manager will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

　　This position reports to the Store Manager and has the following direct reports: Visual Merchandisers Key & Visual Merchandisers

　　Your Day to Day*

　　Sales and profit

　　A Store Visual Manager will ensure that the garment presentation in windows and in-store is according to the Commercial Handbook. Together with the Store Manager, the Store Visual Manager will lead the team to maximize and drive the Commercial opportunities within the H&M brand guidelines. The Store Visual Manager will follow up and analyze key KPIs and initiate actions to increase profit and support the commercial planning of the store. The role will ensure that all safety, security, and administration procedures are followed.

　　Fashion Knowledge

　　Ensure you are up to date with current fashion trendsShare, inspire, and educate the store team on seasonal trend information, upcoming campaigns, and brand standards

　　Direct Customer Service

　　Ensure you meet customer expectations on direct service according to H&M standardsSupport the store to achieve excellent customer service

　　Indirect Customer Service

　　Ensure the visual team follows up on the Visual Identity through the implementation of the Commercial handbook and secure well-styled mannequins in windows and in-store.Guarantee the team creates a clear red threat from windows to A-area with wearable buying suggestionsLead the store team to secure high-quality, commercial garment presentation, and careMaintain clear customer flow through fixture placement and navigation in line with H&M standardsEnsure the launch and maintenance of all sales campaigns and activities are on time according to H&M standards and optimized for the store

　　Drive Sales Targets

　　Ensure the store commerciality can compete effectively in the local market by identifying opportunities to increase customer satisfaction and sellingFollow up, evaluate, and give feedback on sales KPIs to the management teamInitiate changes to improve the business together with the Store Manager

　　Visual Store Operational Routines

　　Ensure the team secures Sample picking to create clear stories and wearable buying suggestionsFollow Best Practices on quantity, condition, and maintenance for all Visual Merchandiser material, props, and marketing material with a sustainability mindset.Keep visual room organized and safeKeep all Visual materials in the store current and share information with the team on seasonal changes.

　　Business Analysis

　　Stay updated on products and sales activitiesSet store visual goals with the Store Manager; facilitate them and do follow-upsPlan and prioritize commercial workload according to business needs and budget

　　People and Teams

　　By managing the Visual team, the Store Visual Manager will support and lead the entire Store team to increase the shopping and working experience in the store. The role will ensure all employee relation responsibilities, legal requirements, and H&M policies are fulfilled. The role will work to make the Visual lifecycle a reality for all members of the Visual team.

　　Training and Development

　　Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial HandbookEnsure succession planning within the store Visual team with Area VisualExecute and ensure store Visual recruitment with the Store ManagerSupport the Country and Area with expansion needs

　　Security

　　Promote employee and customer safetyResolve health & safety, legal, and security issuesAddress any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team

　　Communication and Legal Requirements

　　Ensure that all communication in the windows and sales floor meet local legislationUpdate store team on business performance, new initiatives, and other relevant issues

　　Who You Are

　　Inclusive, positive, creative, and willing to learn on the job!Passionate for customer service and helping people find their styleA multi-tasker who enjoys working in a fast-paced environment with an eye for detailAbility to coach and counsel staff on performance management and progressive discipline techniques1-2+ years of transferrable experience welcomeYou have the ability to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolMust be able to work with hand and power-operated tools (Iron, Steamer, etc) and lift in order to execute display setupsMust be able to work a flexible work schedule, including nights and weekendsMay be required to travel to support other stores

　　Why You'll Love Working for H&M

　　Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.Endless growth & development opportunitiesDress your personality. We encourage you to dress your personality all day, every day. Did we mention our discount at H&M, &Other Stories, and COS?

　　Job Status: Hourly, Non-Exempt

　　Compensation:

　　Hiring Range is $25.40 - $27.94 Hourly

　　Benefits:

　　H&M believes in rewarding our employees for their many contributions to our shared success. That's why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

　　We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage - Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay - 401K - Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

　　Our Career site will have more details, click on Benefits at career.hm.com

　　EEOC Code: SLS

　　*This job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities assigned for this job at the company's discretion.

　　H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

　　Location

　　Stevens Creek Boulevard, San Jose, United States