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Store Manager, Academy, Complex Store, Supercenter - Wm Stores
Store Manager, Academy, Complex Store, Supercenter - Wm Stores-March 2024
Cordova
Mar 27, 2025
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About Store Manager, Academy, Complex Store, Supercenter - Wm Stores

  Position Summary...

  What you'll do...

  Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team

  and management and hourly associates in facility operations, merchandising, and company direction.

  Provides supervision and development opportunities for management and hourly associates in a facility that may present issues such as high

  turnover, significant engagement issues, inexperienced associates, and recruiting challenges in an experienced, highly competitive market, requiring

  ongoing and proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and

  diversity awareness across multiple levels of the organization.

  Upholds the company's Open Door Policy in a dynamic, multifaceted environment by meeting with associates and listening to concerns; researching

  issues; leveraging necessary resources for complex, time-sensitive requests; reviewing company policies and procedures; teaching and driving

  consistency in responsiveness and resolution across managerial levels within the facility; and providing resolution for associates, including proactively

  seeking out associate comments and concerns by meeting with associates in their work areas.

  Ensures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues; effectively

  navigating an environment with challenging compliance requirements and high levels of necessary controls; developing and maintaining relationships

  with federal, state, and local officials; holding hourly associates and managers accountable; analyzing and interpreting reports; implementing and

  monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and

  implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and strategic initiatives.

  Initiates, directs, and participates in community outreach programs in a high visibility, potentially high-profile, and dynamic environment with the

  possibility of significant media attention, requiring ongoing engagement and a high interface with the community and corporate, by encouraging and

  supporting associates and managers in serving as good members of the community; establishing and maintaining relationships with key individuals or

  groups in the community and media as the representative for the company; presenting the company's perspective to various external organizations

  following the company's media guidelines; navigating organizational resources and barriers to autonomously and effectively respond to challenging

  media requests; and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community

  in order to emphasize the facility as part of the community.

  Drives the financial performance of the facility by ensuring that sales and profit goals are achieved; maintaining a strategic, holistic, and analytical

  business perspective; anticipating and accounting for key performance indicators; executing process improvements and productivity tools; leading the

  management team in controlling expenses to ensure they are indexed to sales; interfacing with market teams to drive margins and increase sales;

  developing and implementing plans to correct any deficiencies in financial performance in the facility; overseeing the creation of budgets; and leading

  the analysis of economic trends and community needs for budget forecasting.

  Models, enforces, and provides direction and guidance to hourly associates and managers within a highly challenging labor environment (for

  example, significant recruitment and engagement issues, high turnover) on proper customer service approaches and techniques to ensure customer

  needs, complaints, and issues are successfully resolved within company guidelines and standards.

  Drives sales in the facility by accounting for multiple, dynamic indicators (for example, external environment, merchandising, customer and associate

  base, replenishment, sales windows); ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and in stock

  and inventory levels; budgeting and forecasting sales; and assessing economic trends and community needs.

  Ensures the success of the Academy training environment and store standards by meeting the store requirements as defined in the Academy Store

  standards and standard operating procedures; creating an engaging and inclusive environment within the Academy Store (for example, a high

  performance culture, integrating and including Academy associates in leadership and store meetings and activities) that supports associate

  engagement in the overall facility; engaging the trainees during their store assignment (for example, being available to trainees, providing job

  shadowing opportunities, acting as a culture champion); engaging the customers within the Academy training format and maintaining a high level of

  customer service within the facility; serving as a visible operations champion in the Academy program (for example, welcoming and introductions to

  new trainee group, speaking on relevant business experience); acting as an Academy advocate across the supported markets; and participating in

  the talent planning and succession planning within the supported markets.

  Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing

  business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting

  resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement

  opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.

  Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting,

  selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and

  existing talent.

  Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all

  programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.

  Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading

  key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate

  business plans and initiatives; and supporting associate efforts in these areas.

   Minimum Qualifications...

  Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

  Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years' experience supervising at least 50

  nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years

  general management experience, including financial accountability and 4 years' experience supervising at least 50 nonexempt and at least 5

  exempt associates/employees, including performance management, mentoring, hiring, and termination.

  For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific

  Criminal Background Check (CBC) and Firearms Authorized Training.

  For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a

  current state issued Certificate of Eligibility.

  Effective January 26, 2019 - associates will be required to successfully complete all job required trainings and assessments

  Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open

  Door trainings, etc.).

   Preferred Qualifications...

  Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

  Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Experience as a Store Manager in a low complex store OR 1 year experience as a Store Manager in a medium complex store OR 2 years experience as a Store Manager in a high volume retail store, Running a fresh or dry grocery area

   Primary Location...

  8400 HIGHWAY 64, BARTLETT, TN 38133-4187, United States of America

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