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Store Associate Rx
Store Associate Rx-March 2024
Lancaster
Mar 16, 2025
ABOUT CVS HEALTH
CVS Health is a healthcare innovation company. Together, we are helping people on their path to better health.
10,000+ employees
Healthcare
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About Store Associate Rx

  Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

  Position Summary

  Work as part of the Pharmacy and Front Store Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values. Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process.

  Required Qualifications

  Must be at least 16 years of age Licensure requirements vary by state Must have the ability to perform the following tasks: Customer Service

  Greet each customer in a courteous and professional manner

  Assist all pharmacy and front store customers with their questions and concerns

  Request additional help when needed to maximize customer satisfaction

  Maintain customer/patient confidentiality according to HIPAA and company standards

  Answer telephone with appropriate greeting Operations

  Comply with all federal and state laws, rules and regulations

  Comply with CVS policy and procedures at all times

  Adhere to CVS workflow and ensure quality assurance standards are maintained at all times

  Maintain prescription prioritization throughout prescription processing

  Process prescriptions

  Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles

  labeling of prescriptions

  Resolve Third Party rejections and complete any manual claim forms

  Perform all register transactions, in adherence of CVS policy and procedures

  This includes cash, check and charge transactions

  Bag merchandise upon completion of sale

  Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)

  Communicate with all healthcare professionals when permissible and according to state law

  Retrieve and file prescriptions appropriately according to State and Federal Law

  Participate in all required store operational meetings

  Maintain a clean, organized and professional pharmacy department, according to CVS standards

  Access, input and retrieve information to/from the computer

  Stand for extended periods of time

  Assist front store operations when needed Inventory Management

  Maintain in-stock by ensuring all inventory management policies and procedures are followed

  Utilize appropriate report(s) to maintain replenishment

  Pull outdated, damaged and recalled merchandise and prepare for return

  Assist with putting away drug orders (except CIIs) as permitted by law

  Preferred QualificationsRequired Qualifications continued: Front Store Activities

  Operate a cash register including cash transactions, checks, charges

  Follow company policies and procedures regarding cash register performance

  Request additional help when needed to increase customer satisfaction

  Greet each customer using the eye’s, hi’s and help at all times and assist customers with their questions, problems and complaints

  Price merchandise utilizing price guns

  Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping

  Stock shelves

  Complete price changes: document counts, utilize price guns

  Answer the telephone using the appropriate greeting

  Process photofinishing orders

  Maintain check-out area: fill register supplies, bags; wipe counter tops;

  Issue rainchecks when requested

  React to potential shoplifters following company guidelines

  Maintain customer/patient confidentiality

  Maintain card department: order, stock, inventory, signing

  Maintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP system)

  Reset departments/end caps following POGs

  Display and sign weekly, promotional and seasonal merchandise

  Prepare damages: document counts and item numbers, seal trays

  In-store signing, including: shelves, displays, dump baskets, windows, ceiling

  Assist Pharmacy personnel when needed

  Complete minor in-store repairs i.e., carriage poles, change light bulbs

  Work out reserve stock

  Assist customers with large purchases (taking out to vehicle)

  Unload and load trays/cases - 35 pound maximum to a height of 4 feet

  Move trays/cases from one location to another Human Resources

  Support scheduling activities according to the needs of the business and workflow model

  Complete all required training programs

  Communicate with field management and corporate any required reporting

  EducationHigh School diploma or equivalent preferred but not required.

  Pay Range

  The typical pay range for this role is:

  $15.00 - $18.00

  This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

  CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

  You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

  CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

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